IT Support Specialist

IT Support Specialist

AIT is the world's largest provider of automation, factory integration and tooling solutions dedicated to the global aerospace, defense, and space launch vehicle industries. AIT offers a competitive compensation package (including free medical options for employeesand their family), casual work environment and excellent growth opportunities.

The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is responsible for day-to-day technical support, hardware and software deployment, user administration, troubleshooting, and coordination with Corporate IT on enterprise initiatives and operational support activities.

The ideal candidate is a hands-on, service-oriented technical professional with strong troubleshooting skills, experience supporting Windows environments, and the ability to work independently while supporting both office and engineering users.

This is an hourly position. Hourly rate is $31.25hr - 38.46hr

Duties and Responsibilities:

• Provide Tier 1 and Tier 2 technical support for Windows workstations, Microsoft environments, manufacturing systems, and end users.
• Support engineering and manufacturing applications including CATIA, ENOVIA, Verisurf, Mastercam, and related software.
• Troubleshoot, configure, deploy, and maintain desktops, laptops, printers, peripherals, and user devices.
• Support user account administration including Active Directory account management, password resets, permissions, and file share access.
• Assist with desktop imaging, hardware deployments, software installation, upgrades, patching, and lifecycle replacement activities.
• Troubleshoot basic networking and connectivity issues involving switches, routers, wireless, and local infrastructure.
• Monitor and maintain the performance, integrity, and security of local IT systems and user environments.
• Coordinate with vendors and Corporate IT teams to resolve escalated technical issues and support enterprise initiatives.
• Document support activities, troubleshooting steps, and ticket resolutions accurately and timely.
• Ensure compliance with company IT policies, cybersecurity standards, and operational procedures.
• Participate in enterprise IT projects and technology implementations as assigned.
• Perform other duties as assigned.

Education and Work Experience:

• High school diploma or GED required; technical school certification or associate degree in a related field preferred.
• DoD 8570 Level I certification required (Sec+/Network+)
• Minimum 2 years of experience supporting Windows desktop environments and end users.
• Experience troubleshooting Windows 10/11, Microsoft Office, desktop hardware, and peripheral devices.
• Experience with Active Directory, desktop imaging, hardware deployment, and remote support tools.
• Basic understanding of networking concepts including switches, routers, wireless connectivity, and TCP/IP troubleshooting.
• Experience supporting manufacturing or engineering environments preferred.
• Familiarity with CAD/CAM or manufacturing applications preferred.
• Strong troubleshooting, customer service, and problem-solving skills required.

Work Authorization/Security Clearance Requirements:

• This position requires a government security clearance. Must be able to obtain a clearance if do not already have it.

Knowledge, Skills, and Abilities:

• Strong troubleshooting and analytical problem-solving skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Strong customer service and communication skills with technical and non-technical users.
• Ability to follow established IT standards, procedures, and cybersecurity requirements.
• Service-oriented, dependable, and collaborative team mindset.
• High level of initiative, accountability, and attention to detail.

Work Conditions:

Environment Type:

• Indoors. Production and Office Environment. Temperature Controlled.

Exposure Types:

• Small and/or enclosed spaces

Work Hours:

• On-call for emergent conditions.
• Standard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions

Travel Requirements:

• This position may involve travel up to 15% of the time.

Physical Demands:

• Medium work that includes moving objects up to 50 pounds.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods working on feet, using tools, and performing repetitive actions that entail frequent bending and stooping.
• Repeating motions that may include the wrists, hands and/or fingers.

AIT is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO is the Law