Employment Type: Part Time (W-2) Hours: 16 hours per Week Location: Anniston, AL (On-Site)
In this position, you will be responsible for handling circuits to the end user and supporting laptop repairs, focusing on Client laptops, including motherboard, hard drive, and screen replacements.
This role offers a part-time employment arrangement, requiring 16 flexible hours per month, providing you with the flexibility to balance work and other commitments. Great opportunity for supplemental income!
Your role will include:
PC Hardware/Software troubleshooting parts replacements and installation
Basic understanding of PC functionality. Tech will assist customers and install device security, McAfee, and Crowdstrike. Knowledge of email - Lotus Notes is used.
Understand the automation process of security updates but be knowledgeable in installing Mcafee and Crowdstrike manually in case of the network is not unavailable.
Configure laptop devices as required. Networking and Wireless knowledge.
Cell phone support, assist a customer in configuring phone using MaaS360 and HCL Verse. Basic network printer and print knowledge
Troubleshoot and solve tough technology problems
Resolve technical IT issues for clients via phone, or remote support
Accurately track customer issues, their resolutions
Thorough knowledge of PCs, Servers, hardware, software, and peripherals as well as a superior understanding of networking technologies, concepts, and protocols.
Basic network printer and print knowledge
Secondary duties may include remotely supporting other locations as needed
Requirements:
2 years + experience working on repairing or break/fix work for computer hardware including laptops
A+ certification preferred
Hardware used:
Laptop
Dell Latitude 7410, 7310, 5410
Konica Printer
Epson 3500
Applications:
McAfee
Crowdstrike
HCL
Verse
MaaS360
Lotus Notes
Numbers & Facts
Location
Anniston, AL
Skills
Automationunmatched
Cellular Telephoneunmatched
CompTIA A+unmatched
Computer Hardwareunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dell Computersunmatched
Desktop Administrationunmatched
HCL/Lotus Notesunmatched
Hard Drivesunmatched
Hardware Repairunmatched
Help Deskunmatched
Laptop Hardwareunmatched
Laptop PCunmatched
McAfee Product Familyunmatched
Motherboardsunmatched
Peripheral Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
Software Administrationunmatched
Technical Supportunmatched
Track Customer Issuesunmatched
Wireless Communicationsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.