IT Support Specialist

Role Overview

The IT Support Specialist provides technical support to both HQ staff and spa

locations across the U.S. You will troubleshoot daily issues, maintain core systems,

manage devices, support users, and handle multi-location network and software

support.

The position is primarily on-site at SEV HQ, with some remote work options after

training.

Key Responsibilities

1. Core Systems Support

Zenoti

Troubleshoot POS, appointments, membership workflows, device connectivity,

and login issues.

Support forms, integrations, data cleanup, user permissions, and exports.

Kandji (Mac/iPad MDM)

Manage and monitor all spa and HQ Apple devices.

Push configurations, enforce compliance, deploy required applications.

Google Workspace (Gmail, Drive, Admin Console)

Administer user accounts, groups, and organizational units.

Support email issues, shared Drive permissions, security settings, and MFA.

Assist teams with Docs, Sheets, Meets, and cloud storage best practices.

2. Network & Infrastructure

Support and remotely troubleshoot Ubiquiti firewalls, switches, and access

points across spa locations.

Provide onsite support at HQ for Wi-Fi, hardwired devices, conference rooms,

and printers.

Work with vendors when deeper network or ISP support is needed.

3. Help Desk Support (Tier 1–2)

Respond to daily support tickets from HQ and spas via email and phone.

Diagnose issues with hardware, POS tablets, printers, software, SSO, and

network connections.

Document troubleshooting steps, fixes, and internal SOPs.

4. Project Work

Assist with:

o New spa openings (hardware setup, networking, device enrollments,

Google accounts, Zenoti profiles)

o Zenoti enhancements and data projects

o Device refresh cycles

o Security and compliance initiatives

o Integrations involving Zenoti Google Workspace

5. Security & Compliance

Monitor device compliance via Kandji.

Maintain secure access controls across Zenoti, Google Workspace, and internal

systems.

Support PCI-related best practices for spa front desks.

Enforce MFA and identity policies across all users.

6. HQ-Based Collaboration

Work from HQ 4–5 days per week depending on business needs.

Provide in-person support for executives, operations, finance, and marketing

teams.

Occasionally travel to spas for store openings or escalated issues.

Qualifications

Required

2+ years of IT support experience in a multi-location environment.

Hands-on experience with:

o Zenoti or similar scheduling/POS system

o Kandji or another MDM (Jamf, Intune, etc.)

o Google Workspace (Gmail, Drive, Admin Console, Groups, OU structure)

o Ubiquiti networking

Strong troubleshooting skills for Mac, iPad, and Windows devices.

Excellent communication and customer service mindset.

Ability to manage multiple tickets and prioritize in a fast-paced environment.

Preferred

Experience in med-spa, beauty, fitness, franchise, or hospitality environments.

Familiarity with MFA, DNS, and basic networking tools.

Experience with Zenoti reports, exports, and configuration settings.

Understanding of PCI compliance and secure handling of customer data.

Success Indicators

Fast, friendly resolution of HQ and spa tickets.

Minimal downtime on Zenoti, Google Workspace, and spa networks.

Reliable, compliant device management across all locations.

Clear communication and documentation across all IT processes.

Strong partnerships with operations, marketing, HR, and executive teams.

Smooth onboarding/offboarding and accurate system access every time.

Benefits Summary

SEV offers a competitive total rewards package designed to support the health, well-being, and professional success of our full-time employees. Eligible employees may participate in a variety of benefit programs, including:

• Medical, Dental, and Vision Insurance
• Employer-paid Basic Life and AD&D Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Sick Leave,
• Paid Holidays (for eligible positions)
• Employee Discounts on SEV services and products
• Professional development and career growth opportunities

Benefit eligibility and plan details are governed by the applicable plan documents and Company policies and may be modified from time to time.

Pay Range: ($28-30 per hour)