$59,612.80–$95,409.60 Per Year
Accounting, Adobe Fireworks, Analysis Skills, Applications Security, Asset Management, Basic Life Support (BLS), Best Practices, Broadband, Business Solutions, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cellular Telephone, Communication Skills, Compensation and Benefits, Computer Hardware, Computer Maintenance, Computer Networks, Computer Operations, Computer Science, Computer Security, Computer Skills, Computer Systems, Computer Terminals, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), Desktop Administration, Document Scanners, Documentation, Driver's License, Establish Priorities, Help Desk, Identify Issues, Inventory Management, Laptop PC, Leadership, Local Government, Maintain Compliance, Maintenance Services, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Active Directory, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, Network Cable, Network Integration, On Call, Operational Support, Peripheral Hardware, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Safety Standards, Safety Training, Sales Management, Security Software, Server Support, Software Administration, Systems Administration/Management, Systems Analysis, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Delivery, Technical Operations, Technical Support, Test Plan/Schedule, Testing, User Account Administration, Wireless Communications
IT Support Specialist
Salary
$59,612.80 - $95,409.60 Annually
Location
Municipal Building, 425 S. Lexington Ave., Burlington, NC
Job Type
Full-time
Job Number
2026-00131
Department
Information Technology
Division
Information Technology
Opening Date
07/14/2026
Closing Date
7/28/2026 11:59 PM Eastern
- Description
- Benefits
- Questions
Job Description
Looking for a career where your technical skills truly matter?
Join our IT team and play a vital role in keeping City employees connected, productive, and equipped to serve our community.
About us:
The City of Burlington IT Department provides centralized administration services, computer systems and network services to hundreds of City employees. IT supports specialized applications for Animal Services, Finance, HR, Fire, Police, Recreation, Tax, Water Resources, and others. The City's fiber, copper and wireless network integrate several hundred computer devices in over 30 facilities into a high-speed network.
An employee in this position will support City operations by providing technical assistance, resolving hardware and software issues, maintaining technology resources, and delivering exceptional customer service to end users. This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) and is designated as non-essential for inclement weather operations, except during assigned on-call periods.
Examples of Duties
Essential Duties and Tasks
- Install, configure, maintain, and upgrade desktops, laptops, tablets, mobile devices, printers, scanners, peripherals, operating systems, security software, and business applications to ensure optimal system performance.
- Provide technical support by diagnosing, troubleshooting, and resolving hardware, software, network, and user issues while responding promptly to employee service requests.
- Administer user accounts and system access, including Active Directory (AD) account management, password resets, and maintaining accurate system documentation and configuration records.
- Manage IT assets by maintaining hardware inventories, asset tracking, lifecycle/end-of-life records, and help desk tickets, tasks, and project documentation.
- Collaborate with leadership to evaluate, recommend, and implement new technologies and security enhancements that support organizational objectives.
- Ensure compliance with City of Burlington policies, security requirements, and safety standards while following IT best practices.
- Mentor interns, lead assigned projects and technical initiatives, and provide on-call support for critical systems on a rotational basis.
- Perform other duties, as assigned.
Qualifications
Knowledge, Skills and Abilities
- Strong knowledge of current computer hardware, operating systems, security and software applications.
- Troubleshooting and diagnostic skills to identify and solve technical issues effectively and efficiently.
- Strong customer service skills, including communication with composure to assist users across departments.
- Familiarity with networking basics, peripheral devices, cell phones, Wi-Fi, and help desk ticketing systems.
- Proven ability to work effectively both as an independent worker and team participant.
- Ability to communicate effectively in oral and written forms.
- Ability to simplify technical terminology for users.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Minimum Qualifications:
- Associate's degree in management information systems (MIS), Computer Science, or related field and three to five (3-5) years of extensive considerable work experience in computer operations and maintenance; or an equivalent combination of training and experience.
- Valid NC Driver's License.
- Demonstrated proficiency in Windows (10 or 11); wired/wireless client configuration; cabling, creating and testing; system imaging, analytical troubleshooting.
Preferred Qualifications:
- Demonstrated proficiency in any or all of the following: basic Office 365 and MFA; HachWims; NetMotion; Fireworks; CAD/RMS; CivicPlus; Chameleon.
Supplemental Information
Physical Requirements and Working Conditions:
Physical requirements: work in this position involves exertion of up to 50 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. This position requires occasional climbing. Employee must have the visual acuity to prepare and analyze figures, operate a microcomputer, and to determine the accuracy neatness and thoroughness of the work assigned.
An employee must be able to perform the basic life operational support functions of walking, lifting, fingering, talking, hearing, and repetitive motions. An employee must possess the visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading. Working conditions include inside and outside environmental conditions.
FLSA Status: Non-Exempt
Inclement Weather Classification: Non-Essential
Benefits for full-time employees of the City of Burlington (with the exception of full-time sworn police officers) are as follows:
- Paid vacation and sick leave
- Ability to transfer North Carolina local government earned sick leave.
- Paid holidays for New Years Day, Martin Luther King Jr. Day, Good Friday, Independence Day, Labor Day, Veterans Day, Memorial Day, Thanksgiving, and Christmas
- Enrollment in the Local Government branch of the North Carolina State Retirement System
- Enrollment in Empower 401k
- Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment
- Voluntary enrollment in a Flexible Spending Plan
- Life insurance
- Long-term care insurance
- Other voluntary insurances and deferred compensation plans
01
Each applicant must complete this supplemental questionnaire as a part of the application screening process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
02
Indicate the number of years of network configuration and troubleshooting experience you have:
- Less than 2
- 2 to 5
- More than 6
03
Indicate the size of the network you have been responsible for supporting (number of devices):
- Less than 10
- 10 to 50
- 51 or more
04
Indicate your experience working with Active Directory and server support:
- Less than 2 years
- 2 to 5 years
- More than 5 years
- No Experience
05
Please check the boxes regarding any experience that you have with the following systems:
- Basic Office 365 and MFA
- HatchWims
- NetMotion
- Fireworks
- CAD/RMS
- CivicPlus
- Chameleon
06
Network administration, Windows 10, 11, TCP/IP, DHCP, wired/wireless client configuration, network cabling, system imaging, and analytical troubleshooting; which ones are you proficient in?
07
Tell us about any training and/or work experience that you have related to computer operations and maintenance.
08
Do you have a degree in computer science, network administration, A+ information systems management or a related field?
09
Please describe any additional knowledge or skills and/or abilities that you feel qualifies you for this position. This may include any certifications or special training relevant to the position. (Include where and when they were conveyed).
Required Question
Employer City of Burlington NC
Address PO Box 1358
Burlington, North Carolina, 27216-1358
Phone 336-222-5105
Website http://www.burlingtonnc.gov