IT Support Specialist

IT Support Specialist

Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights Drone Show are looking for an IT Support Specialist position that will allow you to make a direct impact on the resort, its employees, and its guests. We are a rapidly growing business and our IT department is creating and driving the ideas that are helping us grow.

The IT Support Specialist is responsible for providing IT support, and help in promptly resolving day-to-day desktop, server and phone system issues. This position will be assisting in the maintenance of the point of sale (POS) system: Rolker and its administration. Other duties will include helping with technology needs for our exclusive drone show, fall festival, and drive-through Christmas light show including new ideas for providing world class entertainment.

This is a full-time/year-round position, but our business is largely seasonal with more hours during the busy season (April through December) than off-peak season. Weekend work on a rotational basis may be necessary. Contact Tom in Human Resources with questions: tom@jellystone-caledonia.com

Duties:

• Support and train for Roller (POS) hardware and software suite
• Supports Information Technology department with tech support and entertainment support
• Offers technical support to users by responding to questions and concerns
• Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed
• Maintains LAN performance and workstations by updating, monitoring and troubleshooting network or technical issues
• Identifies problems and guides users through corrective steps
• Writes and maintains documentation in order to identify problems and find solutions.
• Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities

Skills:

• Superior problem-solving capabilities
• Excellent customer service skills
• Computer proficiency
• Broad LAN knowledge
• Previous help desk experience
• Ability to communicate in a professional manner
• Above-average phone skills
• Experience navigating or supporting UNIX/Linux environments
• In-depth understanding of a wide variety of operating systems
• High focus on quality and customer satisfaction

Qualifications:

• Associate degree or equivalent coursework in computer science, engineering or information science preferred but not required
• Experience with PC and MAC computers
• 1 to 2 years MSP experience
• Customer service skills, particularly when handling users/clients
• Good oral and written communication skills
• Ability to understand clients’ problems and ask appropriate questions for clarification
• Excellent documentation ability to maintain accurate records

Education:

• Schooling in IT or equivalent combination of education and experience preferred.