IT Support Specialist

On The DOT Screenings

Chicago, IL(remote)

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JOB DETAILS

SKILLS

2nd Level Support, Administrative Skills, Applications Security, Best Practices, Computer Maintenance, Computer Science, Computer Workstations, Critical Care, Customer Satisfaction, Data Recovery, Desktop PC, Disaster Recovery, Ecosystems, HIPAA (Health Insurance Portability and Accountability Act), Health Information Technology, Healthcare, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Interpersonal Skills, Knowledge Base, Laptop PC, Mac Operating System, Medical Equipment, Medical Record System, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Nursing, Operating Systems, Operational Support, Patient Care, Practice Management Software, Printers, Privacy Controls, Problem Solving Skills, Regulations, Regulatory Compliance, Software Administration, System Operations, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Technical Writing, Time Management

LOCATION

Chicago, IL

POSTED

4 days ago

This is a remote position.

Summary:

The IT Support Specialist plays a vital role in ensuring the seamless operation of information technology systems within a healthcare organization. This position is responsible for providing first- and second-level technical support to staff, maintaining hardware and software systems, and supporting the secure and efficient use of digital tools critical to patient care and administrative functions. With a focus on reliability, security, and user satisfaction, the IT Support Specialist helps uphold compliance with healthcare regulations such as HIPAA while enabling clinical and non-clinical teams to perform their duties effectively. This entry-level role offers a foundational opportunity to grow within the healthcare IT ecosystem, contributing to the technological backbone that supports quality patient outcomes and operational excellence.

Responsibilities:

Provide timely and effective technical support to healthcare staff, including physicians, nurses, and administrative personnel.
Troubleshoot and resolve hardware, software, network, and peripheral issues across desktops, laptops, mobile devices, and medical equipment.
Install, configure, and maintain workstations, printers, and other end-user devices in compliance with organizational and regulatory standards.
Assist in the deployment and management of operating systems, applications, and security updates across the organization.
Monitor and respond to helpdesk tickets via the IT service management platform, ensuring timely resolution and user satisfaction.
Collaborate with IT team members to maintain system backups, disaster recovery protocols, and cybersecurity safeguards.
Document technical issues, solutions, and procedures to build and maintain a knowledge base for future reference.
Support the implementation of new technologies and system upgrades with minimal disruption to clinical and administrative workflows.
Ensure all IT activities comply with HIPAA and other healthcare data privacy and security regulations.

Requirements

Requirements:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
0–1 year of experience in IT support, helpdesk, or technical customer service roles.
Strong understanding of Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts.
Familiarity with healthcare IT systems such as EHR (Electronic Health Records), practice management software, or medical device integration is a plus.
Knowledge of HIPAA, cybersecurity best practices, and data privacy principles.
Excellent problem-solving, communication, and interpersonal skills with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
Willingness to work flexible hours, including occasional evenings or weekends, to support critical system operations.

About the Company

On The DOT Screenings

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