IT Support Specialist

Legal Monkeys

College Station
12 days ago

$1
Full-time
Employee

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Skills

Anti-Virus Softwareunmatched
Asset Managementunmatched
Budget Managementunmatched
Business Solutionsunmatched
Communication Skillsunmatched
CompTIA - Computing Technology Industry Associationunmatched
CompTIA A+unmatched
CompTIA Security+unmatched
Computer Scienceunmatched
Computer Workstationsunmatched
Customer Support/Serviceunmatched
Database Management Software/Systems (DBMS)unmatched
Detail Orientedunmatched
Disability Accommodationsunmatched
Documentationunmatched
Endpoint Securityunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Hardware Administrationunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Information Technology Softwareunmatched
Information/Data Security (InfoSec)unmatched
Internet Securityunmatched
Inventory Managementunmatched
Inventory Reportsunmatched
Legalunmatched
Life Insuranceunmatched
Maintain Complianceunmatched
Multiplatform/Cross-Platformunmatched
Multitaskingunmatched
Onboardingunmatched
Operational Improvementunmatched
Operations Security (OPSEC)unmatched
Organizational Development/Managementunmatched
Organizational Skillsunmatched
People Managementunmatched
Privacy Controlsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Process Managementunmatched
Record Keepingunmatched
Software Administrationunmatched
Software Configuration Managementunmatched
Staff Trainingunmatched
System Integration (SI)unmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Technical Operationsunmatched
Technical Supportunmatched
Testingunmatched
Time Managementunmatched
Training/Teachingunmatched

Description

Job description
Join our team as an IT Support Specialist, where you’ll play a key role in managing hardware and software resources and troubleshooting escalated issues across systems, integrations, and business applications. You will ensure the secure and reliable operation of technology infrastructure across our growing organization. We are seeking a detail-oriented and proactive IT professional with strong technical troubleshooting skills and the ability to support end users in a fast-paced environment.

What You’ll Do

Provide new employee onboarding, including hardware/software provisioning, account setup, and related configuration tasks.
Provide training and end-user technical support on hardware, software, proprietary systems, tools, and workflows.
Manage employee offboarding processes, including disabling access, revoking credentials, and collecting company equipment.
Administer the helpdesk ticketing system, troubleshooting and resolving software and hardware-related problems; provide optimal solutions in a timely manner.
Manage Cybersecurity awareness training for staff.
Configuration of law firm software integrations and maintenance (technical setup, ongoing support of data sync, system connectivity, and troubleshooting).
Maintain system reporting infrastructure.
Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget.
Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules.
Maintain compliance with organizational IT policies and standards, including data security and system integrity.
Maintain antivirus software and endpoint protection.
Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems.
Stay up to date with advancements in technology and recommend upgrades or new solutions to improve organizational operations.
Provide after-hours technical support as needed.
Think critically through unexpected problems
Perform other duties as assigned.

Education & Experience:

Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education, certifications, and hands-on experience.
3-5 years of progressive IT experience required, preferably in IT operations, or systems administration for a small to mid-sized business.
Experience working in or supporting compliance-driven environments, preferably with familiarity in HIPAA Privacy and Security Rule requirements.
Experience managing third-party software vendors.
Hands-on experience with custom application support.
Certifications such as CompTIA A+, Security+, or related credentials are preferred but not required.

Required Skills/Abilities:

Proficient in troubleshooting hardware and software issues across various platforms.
Ability to assemble and configure computer workstations and related technology equipment.
Knowledge of database and software integration principles.
Experience in implementing software solutions for process improvement.
Strong communication skills to assist clients and team members effectively.
Excellent organizational and multitasking abilities.
Proficient in IT asset management and documentation.
Strong problem-solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment.

Benefits:

Paid vacation + 8 paid holidays
401(k) retirement plan with 3.5% match
Medical, dental, vision, life, and supplemental insurance available
Team events and a strong office culture

Why Us?
You could take your talents anywhere. We know that. You know that. So, let’s cut to the chase - We are a Records Collection Company, set on helping our clients by expediting the life of a case. By doing so, this means more money and a faster return to a greater quality of life for clients of the firm. But, what sets us apart? Our commitment to top-tier office culture. Legal Monkeys believes to be the best records collection company in the nation. We grow as individuals, as well as a team. The Legal Monkeys team is full of quick thinkers who are willing to adapt and find the best way to achieve any task in front of them.

Our Core Values:

Play As A Team. By building each other up, we all get better, and - together - we get stronger.
Find A Better Way. We don't know how to settle. We are always asking ourselves how to get better in everything we do.
Inspire And Be Inspired. Each day, we find ourselves drawing inspiration from our teammates while giving inspiration to others.
Need To Achieve. Never apologize for having high standards for yourself. We wouldn't want anything less.

Thank you for considering us as a potential employer!

Numbers & Facts

Location	College Station
Job Type	Full-time, Employee
Salary	$1

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