133 Old Road to Nine Acre Corner, Concord, MA 01742
Department: I.S. TECHNOLOGY
Schedule: Full Time
Shift: Day shift
Hours: 9:30am - 6:00pm
Pay Range: $20.00 - $22.00 per hour
IT Support Specialist
Job Summary
Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility for support of the end user desktop computing environment at Emerson Hospital. This includes hardware, local applications, operating systems, and other IT owned devices used by hospital staff.
Job Functions
Receives, logs, triages, repairs and routes support calls.
Provides end user support and technical issue resolution
Troubleshoots/repairs personal computer based system access software and security software.
Troubleshoots/repairs terminals, printers, personal computers, and basic network devices.
Isolates cable problems at the desktop.
Customizes personal computer configurations to enhance performance.
Administration of Intranet, ticketing and other Service Desk support systems
Setup and configuration of laptops and PCs
Perform creation of new accounts
Maintains and supports patient rights to care, privacy, and respect.
Assists with project execution
Participates in the on call program and carries a pager.
Other duties as assigned.
Skills
Above average communication skills (written and oral).
Ability to troubleshoot and resolve or escalate computer problems.
Highly motivated and able to take initiative.
Ability to interact positively with medical staff under difficult conditions.
Knowledge of Microsoft operating systems and PC hardware.
Education and Experience
Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information Systems or related specialty, and/or equivalent experience/training.
Minimum of one (1) year of experience providing end user desktop support.