IT Support Specialist

IT Support Specialist
Contact Discovery Services - Washington, DC
Location: Hybrid
Start Date: Negotiable

A leading eDiscovery technology and consulting firm headquartered in Washington, DC is looking for an IT Support Specialist in the eDiscovery space with a passion for technology, a strong technical background and excellent problem-solving skills.

The qualified candidate should be a self-starter with strong communication skills as well as be highly motivated and reliable.

This position includes working with a variety of internal & external team members including fellow Project Managers, business development team, attorneys, company or government representatives, and other legal staff. This is a hybrid role and will require presence in the Washington DC office.

DUTIES OF THE POSITION:

• Triage, manage, and escalate issues via internal IT ticketing systems.
• Provide technical support and troubleshooting for hardware, software, network and user issues including onboarding/offboarding of employees and contractors.

• Install, configure, and maintain computer systems and software applications. 

• Assist with monitoring and maintaining computer networks, including servers, routers, switches, and firewalls. 

• Collaborate with cross-functional teams to develop and implement IT solutions. 

• Assist with system audits and ensure compliance with security protocols and ISO 270001 certification. 

• Assist in the planning and execution of IT projects. 

• Create and maintain documentation of IT systems and procedures. 

• Execute monthly OS and application patching and maintain vulnerability reporting and detection system.
• Additional duties assigned by management. 

EXPERIENCE & QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred but not required 

• Minimum of 4 years of experience in IT support or a similar role 

• Strong knowledge of Windows and Linux operating systems 

• Proficiency in networking concepts and protocols 

• Experience administering Active Directory and user account permissions 

• Experience with server administration and virtualization technologies (i.e., VMware, Hyper-V, Horizon) 

• Solid understanding of cybersecurity principles and best practices, including interfacing with external IT and security providers 

• Experience with Microsoft 365, including setup, configuration, and troubleshooting 

• Familiarity with storage systems and their administration (i.e. Nimble, TrueNAS) 

• Proficiency in utilizing ERD tools for vulnerability management and security monitoring 

• Experience with RMM tools and scripting/automation

• Ability to communicate effectively and tactfully both verbally and in written format. 

• Ability to work extended hours when necessary to ensure client deadlines are met. 

• Ability to demonstrate superior organizational skills with acute attention to detail. 

• Ability to work effectively under pressure in time sensitive situations. 

• Ability to work well in a team environment, as well as independently. 

• Ability to prioritize multiple projects with similar deadlines. 

• Ability to troubleshoot and communicate results to a team. 
• Ability to identify IT needs and work to scope, receive approval and execute independently. (self-starter)

THE FOLLOWING SKILLS ARE PREFERRED BUT NOT REQUIRED:

• Professional certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, or equivalent 

• Experience with scripting or programming languages (i.e., Python, PowerShell, JavaScript) 

• Working knowledge of 270001 

• Experience with eDiscovery infrastructure support (i.e. Relativity, Nuix) 

SALARY RANGE:
 

• $65,000.00 - $75,000.00

ABOUT CONTACT:
Contact Discovery Services delivers best in class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team members are comprised of talented engineers, analysts, and project managers from all walks of life. We concentrate on engineering “outside-the-box” solutions to help organize discovery so our clients can focus on developing case strategy and leaving the heavy lifting to us. Employees are encouraged to actively participate in the development of new ideas, technology, and processes to ensure our customers receive the highest level of service. We offer competitive benefits, work schedule flexibility, and coordinate various company activities throughout the year. If you are looking to be part of an exciting, fast paced environment then we want to hear from you.