CyberLinx Solutions is seeking a motivated IT Support Specialist / Desktop Support Technician to provide Tier 1–2 technical support to end users. This role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service and timely resolution of incidents.
Key Responsibilities
Provide first and second level support for desktops, laptops, and mobile devices
Install, configure, and support systems running Microsoft Windows
Support email and collaboration platforms such as Microsoft 365 (Windows 10/11 enterprise support)
Troubleshoot printers, VPN access, Wi-Fi, and basic network connectivity
Manage user accounts in Active Directory and Microsoft 365
Perform hardware deployments, imaging, and workstation setups
Document incidents and resolutions in the ticketing system
Escalate complex issues to Tier 3 or infrastructure teams as needed
Intune or endpoint management
Numbers & Facts
Location
Leonardtown, Maryland
Skills
1st Level Supportunmatched
2nd Level Supportunmatched
Computer Workstationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Help Deskunmatched
Identify Issuesunmatched
Laptop PCunmatched
Microsoft Active Directoryunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Network Connectivityunmatched
Printersunmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Time Managementunmatched
User Account Administrationunmatched
VPN (Virtual Private Network)unmatched
Wi-Fiunmatched
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