IT Support Specialist (Entry Level)

IT Support Specialist (Entry Level) 

Reports To: IT Manager

Office Location: Houston (Energy Corridor)

Position Summary:

The IT Support Specialist is responsible for analyzing, troubleshooting, and resolving technology issues for both remote and on-site users. This role provides technical support, maintenance, and setup of computer systems, hardware, software, and network infrastructure, ensuring reliable IT operations while delivering excellent customer service to end users.

Key Responsibilities

• Provide Tier 1 & Tier 2 technical support for desktops, laptops, printers, mobile devices, and related peripherals
• Serve as first point of contact for technical support via phone, email, and remote tools and support both on-site and remote users in office and jobsite environments
• Install, configure, and maintain Windows/macOS operating systems and company software
• Troubleshoot and resolve hardware, software, network connectivity, internet, and data security issues
• Manage user accounts, permissions, and access (Active Directory, Microsoft 365)
• Schedule and perform remote system maintenance, including updates, patches, and security best practices, with minimal user disruption
• Maintain and support office and remote computer systems
• Document issues, resolutions, and procedures in the ticketing system, escalate complex issues to senior IT staff or vendors as needed
• Track IT assets and inventory
• Assist with onboarding and offboarding, including account setup, training end users on computers and smartphone, and equipment provisioning

Qualifications

• High School Diploma or Equivalent (Required)
• Associate degree or some college coursework in IT or related field (Preferred)
• Valid state-issued driver's license (Required)
• 1-3+ years of experience in IT support, helpdesk, or technical support roles (Required)

Skills & Abilities

• Experience supporting Windows-based environments and end-user devices 
• Resolving hardware, software, and network connectivity issues via phone, email, or remote tolls 
• Experience working with Active Directory (user management, permissions, password resets) 
• Experience with system setup, imaging, and deployment
• Experience applying updates, patches, and basic security practices
• Strong knowledge of Microsoft 365/ Office 365
• Basic networking knowledge (DNS, DHCP, VPN, IP networking)
• Excellent communication and customer service skills
• Strong attention to detail and ability to prioritize tasks and multitask effectively
• Commitment to continuous learning and professional development

Pre-employment drug screen and background check are required.