IT Support Specialist - Field

The Field IT Support Specialist provides technical support at our main office and remote jobsites. This position will be responsible for deploying, maintaining, troubleshooting, and supporting the technology used by our field teams. This role requires frequent jobsite travel and the ability to independently diagnose and resolve technical issues remotely and in person.

Position Details These responsibilities generally describe the nature of the position and may not be all inclusive

Field IT Deployment & Jobsite Setup

Travel to new and existing jobsites to deploy, configure, and troubleshoot IT equipment, including workstations, laptops, printers and multifunction devices, large-format printers and plotters, network equipment and connectivity, mobile devices, and other jobsite technology

Verify equipment and network connectivity are functioning properly before jobsite turnover

Assist with relocating, expanding, or decommissioning jobsite technology as projects change

Technical Support

Provide ongoing technical support for remote jobsites and office employees

Troubleshoot hardware, software, networking, printing, mobile device, and connectivity issues

Determine whether issues can be resolved remotely or require an onsite visit

Use remote management and support tools to troubleshoot and resolve user issues

Track, prioritize, document, and resolve requests through the IT ticketing system

Escalate complex issues to other members of the Information Systems team members when appropriate and follow up with users to ensure issues are fully resolved

Mobile Device & Endpoint Management

Deploy, configure, and support computers and mobile devices

Use MDM and RMM platforms to manage and troubleshoot endpoints

Assist with software installation, configuration, updates, and device maintenance

Ensure devices follow established company IT standards and configurations

Documentation

Document jobsite technology configurations, equipment changes, and troubleshooting procedures, recurring issues, and resolutions

Create new support documentation as needed

Customer Service

Provide professional, responsive, and approachable technical support to employees at all organizational levels

Communicate technical information to users and keep them informed of support request status

Demonstrate patience and professionalism while troubleshooting and build strong working relationships with office and field employees

Perform other duties as assigned

Education & Experience

1 year of experience in an IT Help Desk, Service Desk, Desktop Support, or similar technical support role Experience troubleshooting Windows computers, laptops, peripherals, printers, and common business applications required Basic understanding of computer networking, including wired and wireless connectivity required Experience supporting technology in construction, engineering, manufacturing, or other field-based environment preferred Experience with MDM platforms and RMM preferred

Travel Requirements

Travel between the office and jobsites required Travel to Fargo, ND approx. every other week