IT Support Specialist who operates at Level 1 and Level 2. This role is responsible for end-user support, device lifecycle management, and first-level infrastructure troubleshooting in a hybrid IT environment. You will be expected to resolve standard incidents independently, escalate as appropriate, and contribute to improving stability, security, and the user experience across office and production environments. Travel is occasional to regional and international sites as required.Your tasks End-User Support & Service Delivery Device & Endpoint Management Identity & Access Management Infrastructure & Networking (Level 1/2) Operational Support & Maintenance Security & Compliance Documentation & Continuous Improvement Your Skills 25 years of experience in IT Support (Level 1/2 or similar role) Strong troubleshooting skills across hardware, OS, and applications Experience with:Windows 10/11Microsoft 365 environmentActive Directory / Entra ID Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN concepts) Strong customer service mindset with the ability to support non-technical users Ability to manage multiple priorities in a structured, ticket-driven environment Preferred:Experience with Intune and/or SCCExposure to Windows Server environmentsExperience in manufacturing or multi-site environmentsFamiliarity with ITIL-based support processesBasic scripting (PowerShell) is a plus We offer you Annual PTO Paid Holidays Full Benefits Package (medical, dental, vision, disability, life insurance, accident, HSA, and FSA) Employee Assistance Program 401k with Company Match Employee Referral Program Opportunities for further development and training Are you interested? Please contact Susan Coxen for more information about the position. We look forward to receiving your application and resume. hrusa@bucherhydraulics.com or best apply now online. Apply now Bucher Hydraulics, Inc.1363 Michigan St NEGrand Rapids, MI 49503, USA T +1 847-429-0700