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IT Support Specialist

CFS

Grand Rapids, MI

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JOB DETAILS
SALARY
$50,000–$55,000 Per Year
SKILLS
Communication Skills, Computer Hardware, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Help Desk, Identify Issues, Keyboards, Knowledge Base, Network Security, Onboarding, Operations, Peripheral Hardware, Printers, Problem Solving Skills, Professional Services, Scripting (Scripting Languages), Software Administration, Software Patches, Staff Training, Technical Support, Time Management, Webcams, Willing to Travel
LOCATION
Grand Rapids, MI
POSTED
1 day ago

Position: IT Support Specialist
Location: Grand Rapids, MI (Hybrid)
Salary: $50,000-55,000
Benefits: Comprehensive health coverage, 401(k) with match, PTO, and additional employee benefits.


About the Role:



The IT Support Specialist serves as the primary point of contact for internal employees needing assistance with hardware, software, network access, security, printers, conference room technology, and general application support. Support requests may be received via phone, email, chat, walk‑ins, or the support portal, and all interactions must be properly logged and tracked. The specialist is responsible for diagnosing and resolving issues when possible, or escalating them appropriately. This role plays a key part in daily IT operations, contributes to internal documentation, and works closely with the broader technology team. It is an ideal position for someone who communicates clearly, enjoys troubleshooting, and thrives in a professional services environment.

Responsibilities of the IT Support Specialist:




  • Act as the first point of contact for incoming technical support inquiries across all communication channels.

  • Record, track, summarize, and close tickets within the ticketing system using established workflows.

  • Monitor daily incident queues and follow up on outstanding issues to ensure timely resolution.

  • Document solutions and contribute to internal knowledgebase improvements.

  • Provide prompt, courteous, and professional support to end users.

  • Utilize remote management tools for patching, scripting, and troubleshooting.

  • Travel to additional office locations as needed to deliver on‑site support.

  • Assist in onboarding and training new support team members and help educate staff on the ticketing system.

  • Partner with IT team members on projects, upgrades, and ongoing operational initiatives.




Preferred Experience of the IT Support Specialist:




  • Technical support background paired with customer service experience.




  • Experience in a professional services or legal environment.




  • Experience collaborating within a small department.




Bonus Experience of the IT Support Specialist:





  • Proficiency with Windows operating systems, Chrome, Edge, and the Microsoft Office Suite.



  • Solid understanding of computer hardware and peripherals, including printers, webcams, and keyboards.

  • Ability to configure and troubleshoot basic technical settings (sound, video, display).

  • Strong communication skills, professionalism, attention to detail, the ability to prioritize effectively, and a desire to continually learn.



#LI-NB5 #INJUL2026

About the Company

C

CFS

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Financial Services
FOUNDED
1994
WEBSITE
http://www.cfstaffing.com/

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