Job Category Non-ClinicalEmployee Type Full-TimeManage Others NoReady to Make an Impact? Join EmergeOrtho as our IT Support Specialist! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, we are seeking an IT Support Specialist to join our team in the Triad region. Your home base will be our Northline Avenue office, but you'll enjoy a dynamic workday as you travel between multiple offices across the region - gaining exposure to diverse teams and expanding your impact. The IT Support Specialist provides both remote and on-site technical support to providers and other staff members. This role serves as the first point of contact for IT-related issues, offering customer service-focused assistance to resolve technical problems, manage user access across systems, maintain IT asset records, and support procurement processes. The specialist has a critical role in cybersecurity monitoring, incident response, and compliance support. The specialist promotes efficient utilization of resources while maintaining a high level of customer satisfaction.Why Join EmergeOrtho? Hiring Immediately - Start your new role without delay and make an immediate impactHigh Visibility and Direct Impact - Work on projects that stand out and drive real resultsBroad Technical Exposure - Gain hands‑on experience with diverse technologies and systemsWho Should Apply? Are you a tech‑savvy professional with strong problem‑solving skills and a passion for keeping systems running smoothly? If you excel at troubleshooting, coordinating IT support, and ensuring seamless technology experiences for teams, we want you on our team! Step into a role where your expertise drives efficiency and innovation - apply today and help keep EmergeOrtho connected and thriving!Qualifications and Experience 2-year AAS degree in Information Technology, or the equivalentMinimum of one year of experience in providing IT Service Desk or Help Desk supportSkill in analyzing, diagnosing, and resolving software and hardware problems and their inter relationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)Strong communication skills, both written and verbal, to effectively assist users remotelyExperience in a medical office environment is preferredAbility to adapt to rapidly developing and changing technologyAbility to work in a fast‑paced environment and prioritize multiple tasks and demandsStrong organizational skillsAbility to maintain composure when confronted with stressful situationsExcellent interpersonal and communication skillsResponsibilities include but are not limited to, the following Interface with providers and staff members to troubleshoot hardware and software problemsCreate, update, and deactivate user accounts for onboarding, offboarding, leave of absence, departmental transfers and other reasons as neededEnsure access permissions align with organizational policies and security standardsCoordinate with HR and department managers to validate access needsAssist in password or login problems with corporate applications and systemsParticipate in the testing and evaluation of new applications and processesTrack and maintain IT asset records including procurement, assignment, permissions, and decommissioningAssist with asset audits and inventory reconciliationProcess IT purchase orders and track invoicesMonitor payment statuses and coordinate with vendors and finance teamsMaintain records of IT contracts, subscriptions, and renewal timelinesTroubleshoot network connectivity issues, including Wi‑Fi, VPN, and remote accessMaintain accurate records of incidents, resolutions, and knowledge base articlesMonitor systems for signs of unauthorized access, malware, or other threats.Participate in incident triage and escalation, notifying the CIO when necessarySupport forensic investigations by collecting and documenting incident details (e.g., time, nature of breach, affected systems)Assist in deploying and maintaining security tools such as firewalls, and endpoint detection systemsEnsure adherence to EmergeOrtho's IT governance and security standardsSupport audits and cyber insurance documentation, including breach summaries and remediation stepsWork closely with other IT team members to resolve complex issues and share knowledgeParticipate in business‑wide meetings, providing insight and recommendations for technical duties performedDeliver exceptional customer service, ensuring a positive experienceOther Frequently travel to numerous office locationsReads and respond to all work‑related e‑mails, phone calls and text in a timely mannerKeeps the Service Desk Support database and ticketing system updated dailyMaintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practiceMaintains detailed knowledge of practice management and other computer software as it relates to job functionsEmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.Note: Available benefits based on hours worked per week.#J-18808-Ljbffr