Sign upLog in

IT Support Specialist

Pacific Detection

Harrisburg, PA(remote)

Apply
JOB DETAILS
SKILLS
Best Practices, Communication Skills, Computer Hardware, Computer Workstations, Customer Experience, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Establish Priorities, Help Desk, Identify Issues, Mac Operating System, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows System Administration, Network Performance/Analysis, Operating Systems, Peripheral Hardware, Power BI, Problem Solving Skills, Record Keeping, Safety Process, Scripting (Scripting Languages), Software Administration, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Videoconferencing, Vision Plan, VoIP (Voice over IP), Windows PowerShell, Wireless Communications
LOCATION
Harrisburg, PA
POSTED
1 day ago

This is a remote position.

We are seeking a highly motivated IT Support Specialist to provide technical assistance and support to end users. The ideal candidate will diagnose and troubleshoot hardware, software, and network issues while ensuring prompt and effective solutions. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach.


Key Responsibilities:

  • Deliver, install, and configure computers
  • Prepare workstations, peripherals, and software for deployment
  • Maintain accurate records of equipment deployment and status
  • Provide technical support to end users in person, via phone, and remotely
  • Follow safety procedures and best practices during deployment activities
  • Communicate effectively with end users and team members
  • Maintain organization and cleanliness of deployment storage areas
  • Diagnose and resolve WiFi and network performance issues


Requirements

Qualifications:

  • 3+ years of experience in IT support, help desk, or systems technician roles
  • Strong understanding of computer hardware, operating systems, and basic networking
  • Experience troubleshooting Windows-based systems (macOS experience a plus)
  • Knowledge of TCP/IP, DHCP, DNS, and WiFi networking fundamentals
  • Excellent problem-solving and communication skills
  • Ability to prioritize tasks and support multiple users efficiently
Preferred Qualifications:

  • Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Azure AD)
  • Familiarity with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
  • PowerShell or basic scripting experience
  • Experience supporting remote or hybrid work environments
  • Exposure to VoIP systems and video conferencing equipment
  • Previous experience in a small to mid-sized organization or fast-growth environment.

We work every day to uphold that value and deliver that experience to our customers.



Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Relocation assistance
  • Vision insurance


About the Company

P

Pacific Detection

Resume Resources

Free Resume TemplatesFree Resume Builder