Required Skills
Microsoft Office & Google Suite — 3+ years experience.
Analytical troubleshooting — strong problem‑solving ability.
Communication skills — clear, professional interaction with users.
Teamwork — independent and collaborative work style.
Salesforce CRM — preferred, 3+ years.
Jira — preferred experience.
CHATS application — preferred knowledge.
Salesforce Admin Certification — preferred.
Title: IT Support Specialist (Help Desk Support II)
Client: Colorado Department of Early Childhood (CDEC) – BITS Team
Location: Remote (no local preference)
Duration: Long Term
Responsibilities
Salesforce support — provide technical support for CHATS Salesforce application and third‑party apps.
Incident management — document, track, and monitor technical issues in Salesforce Helpdesk and Jira.
User communication — follow up with internal/external users via email, phone, or webinar.
Bug validation — validate reported issues, identify root causes, and escalate when needed.
Documentation — maintain FAQs, user guides, and technical documentation.
Testing support — participate in testing and validation activities for CHATS.