Job TitleIT Support Specialist IPosition DescriptionThe IT Support Specialist I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.Major/Essential FunctionsProvide customer service-focused, one-on-one end-user support and problem resolution both in person and over the phone.Travel to clinic site locations using a personal vehicle during normal business hours as needed.Provides basic hardware and software support and maintenance for the department or unit, including, but not limited to, desktop computers, printers, clinical equipment, and related technology.Troubleshoots hardware, software, and network system issues and performs technical duties necessary to support departmental and business operations.Install & manage computer-based systems.Preferred QualificationsKnowledge and/or experience with computer hardware, printers, mobile devices, and peripheral equipment installation, configuration, and troubleshooting.Experience supporting network-connected devices and basic network troubleshooting.Required QualificationsBachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and experience to equal four (4) years.Travel RequiredUp to 25%Pay GradeMaximum: 17, Minimum: 15Pay BasisHourlySchedule DetailsMonday - Friday; 8am - 5pmWork LocationLubbockRequisition ID45177BREEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.#J-18808-Ljbffr