The Heartland Roadshow, established in 2009, is a premier buyer of estate jewelry, precious metals, gold and silver coins, and collectibles. If you’ve ever seen Antiques Roadshow, this is similar to what we do. We host boutique “buying events” at hotel locations throughout the region where customers sell estate items such as gold, silver, coins, and watches.
The IT Support Specialist I provides first-line technical support across the organization, assisting end users and administrative staff with hardware, software, and system issues. This role supports mobile devices, business platforms, surveillance systems, and communication tools to ensure smooth daily operations.
This position plays a key role in maintaining secure systems, supporting PII/data privacy compliance, and delivering a reliable user experience across office and field environments.
Serve as first point of contact for IT support requests from employees and administrative teams
Troubleshoot and resolve basic hardware, software, network, and device issues (PCs, laptops, mobile devices, printers)
Support setup and maintenance of business systems, mobile devices, and surveillance equipment
Manage user accounts, passwords, and access permissions following security protocols
Log, track, and resolve tickets in the IT service management system
Install, configure, and update hardware, software, and peripherals
Support data privacy and PII compliance standards in daily work
Coordinate with vendors or IT partners for escalated issues and system updates
Maintain accurate IT asset inventory (devices, equipment, and peripherals)
Provide on-site and remote support, including occasional after-hours assistance
High school diploma or equivalent required
1–2 years of IT support, help desk, or technical support experience
Basic experience supporting end users in a business environment
CompTIA A+, Network+, or Security+
Microsoft Modern Desktop Administrator Associate
ITIL Foundation Certification
Windows OS and Google Workspace experience
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
Familiarity with IT security and PII/data privacy practices
Experience with MDM tools and remote support platforms
Experience with ticketing systems (ServiceNow, Zendesk, or similar)
Strong communication skills with both technical and non-technical users
Customer service mindset with professionalism and discretion
Strong organization, prioritization, and attention to detail
Ability to work independently in a fast-paced environment
Google Workspace (Gmail, Drive, Docs, Sheets, Forms, Slides)
IT ticketing and remote support tools
Hybrid
Full-Time
$24.00 per hour
Medical, Dental, Vision
Short-Term Disability
Employer Paid Basic Life Insurance
401(k) with matching
Paid Time Off (PTO)
Paid Holidays
The Heartland Roadshow is an equal opportunity employer and considers all qualified applicants in accordance with applicable federal, state, and local laws.