This position is fully on-site based out of our Headquarters in Tulsa, OKJob DescriptionProvides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.Job DutiesAct as primary customer contact for incoming technical issuesGather required information and log into ticketing systemImplement known solutions from Helpdesk Support CenterProcesses common workflowsEscalate incidents beyond tier 1 supportQualificationsEducation: A+ Certification PreferredExperience: 1+ years of relevant experienceFamiliarity with Autodesk products is a plusRequired Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer ServiceRecommended Skills: Microsoft Office Proficiency, Naturally Organized#J-18808-Ljbffr