The IT Support Technician II position provides dedicated technology support for the Division of Vice President for Administration and Finance (VPAF) and the Office of the President. This position supports faculty, staff, and leadership in the purchase, deployment, maintenance, and lifecycle management of computing and mobile devices. Support responsibilities include, but are not limited to, hardware, operating systems, software, networking, security, device configuration, policy management, and technology inventory. The position works closely with university IT teams to ensure reliable, secure, and responsive technology services that meet the operational and business needs of VPAF and the Office of the President. This role works collaboratively with functional analysts, data operations, business intelligence teams, and integration partners to ensure accurate, timely, and secure information exchange across university systems.
About This Role
The IT Support Technician II position provides dedicated technology support for the Division of Vice President for Administration and Finance (VPAF) and the Office of the President. This position supports faculty, staff, and leadership in the purchase, deployment, maintenance, and lifecycle management of computing and mobile devices.
Support responsibilities include, but are not limited to, hardware, operating systems, software, networking, security, device configuration, policy management, and technology inventory. The position works closely with university IT teams to ensure reliable, secure, and responsive technology services that meet the operational and business needs of VPAF and the Office of the President. This role works collaboratively with functional analysts, data operations, business intelligence teams, and integration partners to ensure accurate, timely, and secure information exchange across university systems.
About Us
Kansas State University's Division of Information Technology is committed to providing excellent IT services to the K-State community in support of the teaching, learning, research, and service missions. We offer a wide range of information, technology, and communications services.
Worksite Description
This position is On-site.
What You'll Need to Succeed
Minimum Qualifications:
- Requires a high school diploma and two years of relevant experience. Requirements may be met through a combination of education and experience.
Preferred Qualifications:
- Bachelor’s degree, or three years of related coursework or employment experience in information technology
- Three years’ experience in a desktop support, help desk, and/or technical support environment
- Extensive knowledge and hands-on experience in the configuration and administration of desktop operating systems (including Windows 8/Windows 10/Windows 11 and Mac OSX workstations) for users in a multi-user LAN environment
- Extensive knowledge and experience in the use of Windows applications such as word processing, spreadsheets, and file manager software on desktop computers in a multi-user distributed network computing environment involving one or more LAN servers
- Extensive knowledge and experience with workstation hardware (installation, configuration, troubleshooting, repair and understanding the relationship between the hardware and the operating system)
- Working Knowledge of networking technology/concepts
- Experience working in a fast-paced work environment, assisting staff with varied technical and business systems needs
- Analytical and problem-solving skills to troubleshoot system problems
- Manage multiple high-priority initiatives in a fast paced, highly technical environment
- Effective written and verbal communication skills; effective interpersonal skills in communicating technical IT issues to a non-technical customer
- Demonstrated strong customer service skills
- Ability to work independently and as part of a team
- Must be able to exercise individual judgment on solutions to problems, technology recommendations and service assistance
- Hands-on training and/or experience in supporting user access to Windows Active Directory environment.
- Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
- Experience with desktop management, such as Microsoft System Center Configuration Manager
- Experience working in a higher education environment
- Broad experience with mobile devices and the support of mobile devices (iOS, Android devices, Windows Mobile, etc.)
Sponsorship eligibility:
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship
How to Apply
Please submit the following documents:
- Resume
- Cover Letter
- Three Professional References
Application Window
Applications close on: November 6, 2026
Anticipated Hiring Pay Range
$20.30 - $25.87/hour