IT Support Specialist II

Position Details

WSU's Commitment to Equal Opportunity

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information

Position Title IT Support Specialist II Requisition Number S02433P Position Category Staff Campus Location Weber State University - Ogden, UT Hours per week 40 Months per year 12 Alternate work schedule Pay Grade N27 Salary FLSA Non-Exempt Job Summary/Basic Function

A position supporting a designated academic area as part of the Integrated Technology Support Services team, providing timely support to faculty and staff technology in their offices, classrooms/labs, and conference rooms.

Key Responsibilities:

• Recommend, purchase, and maintain equipment in support of faculty and staff in the College of Social Sciences and Education. This may include setting up and refreshing images in classrooms and labs; installing licensed software, coordinating the purchase of approved equipment, and tracking equipment in the campus inventory system;
• Manage work requests that come in and coordinate extended support with other members of the support team. This includes creating and tracking requests in the ticketing system;
• Work with college administrators to ensure equipment cycles are forecasted for replacement and that funding processes are in place;
• Adhere to campus information security policies, actively update/patch installed equipment, and ensure equipment is physically secured;
• Lead specialized projects for the college as requested by college administrators; and
• Other duties and tasks as assigned by the manager of the Integrated Technology Support Services team

Required Qualifications

Required:

• Associate's or equivalent combination of education and experience

• 2 years of experience troubleshooting technology with emphasis on 2 or more of the following technologies in a full time position:

• Microsoft Active Directory or other user account management system

• Development in system management software such as Microsoft Endpoint Configuration Manager, JAMF, etc.

• Security & Vulnerability Management

• Microsoft and Apple Command Line Interfaces such as PowerShell, Terminal, etc.

• AV Technologies

• Experience providing support for systems and software, such as Windows and Mac OS, Adobe Creative Cloud, Google Apps for Education, Microsoft Office Suite, etc.

• Experience imaging computers

Preferred Qualifications

Preferred:

• Experience evaluating and maintaining the security of computer stations
• Experience providing formal or informal training to peers and those outside of peer group
• Experience managing an assigned workload and coordinating resources for competing projects and tasks without requiring guidance from other parties
• Experience working with users to determine action plans
• Experience working on teams, possibly having led a project or coordinated work on projects
• Experience working in higher education

A successful candidate will be willing to Background Check? Yes Benefits Summary

WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.

Posting Detail Information

Job Open Date 07/27/2026 Review Date 08/06/2026 Job Close Date Open Until Filled Yes Notes to Applicant

If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $46,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.

To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.

For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.

Screening of applications will begin August 6, 2026. Position will remain open until filled.

Criminal background check required as a condition of employment.

Quick Link for Direct Access to Posting https://jobs.weber.edu/postings/28944

ADA Essential Job Function

ADA Essential Job Function

Physical Activity of this position Ascending or descending ladders, stairs, scaffolding, ramps, poles etc., using feet and legs and/or hands and arms. Agility is emphasized. Important if the amount and kind of climbing required exceeds that required for ordinary locomotion., Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Moving about on hands and knees or hands and feet. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance. Physical Requirements of this position Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Visual Acuity Requirements including color, depth perception and field of vision. Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading. The conditions the worker will be subject to in this position. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• jobs.weber.edu

• KSL

• Chronicle of Higher Education

• Higher Ed Jobs

• Agency Referral

• Personal Referral

• Internal Job Posting

• Advertisement/Publication

• Other web advertisement

• Other

• • Do you have or have you ever been issued a W# By Weber State University? Yes or No. If yes, please enter your W# (W followed by eight numbers).

(Open Ended Question)

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
• List of References with Contact Info

Optional Documents