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IT Support Specialist II

Synergistix
  • Sunrise, Florida
  • Quick Apply
2 days ago

Job Description

Position Summary:
The IT Support Specialist II will provide advanced technical support and assistance to end-users and clients, resolving complex hardware and software issues. The specialist will also play a key role in the installation, configuration, and maintenance of computer systems and associated equipment, managing end-user as well as in the development and implementation of IT policies and procedures.
 
Essential Duties & Responsibilities:
  • Provide advanced technical support to end-users via phone, email, chat, remote management or in person.
  • Diagnose and resolve complex technical hardware and software issues.
  • Install, configure, deploy, upgrade, or repair computer hardware devices.
  • Document and track advanced support requests and resolutions using a ticketing system.
  • Support Microsoft Office 365 suite of apps, including provide end-user training, and troubleshooting issues.
  • Perform New Hire, onboarding and termination processes.
  • Create, support and maintain computer images for deployment.
  • Maintain hardware inventory and software inventory databases.
  • Deploy software and application packages to hardware devices.
  • Install and deploy Microsoft security patches and third-party patches to hardware devices.
  • Perform other duties and/or special projects as assigned.
  • Document processes involving PC configuration and standard operating procedures.
  • Assist in the development and implementation of IT policies and procedures.
  • Train end-users and lower-level IT support specialists on the use of advanced hardware and software applications.
  • Participate in regular team meetings.
 
Qualifications/Competencies:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.  
 
Education and Experience:
  • High School diploma required, Associate’s degree or higher strongly preferred. Work experience will be considered in lieu of degree.
  • 3-5 years of computer systems hardware experience strongly desired.
 
Technical Skills:
  • Strong knowledge of advanced computer hardware and software.
  • Experience with Microsoft Deployment Toolkit (MDT) or similar deployment tools.
  • Experience with Kaseya or Endpoint Central (RMM) tools or similar tools.
  • Experience with IBM Maas360 MDM or other MDM tools.
  • Strong knowledge of Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive, office applications)
  • Experience with Active Directory (user accounts, groups, permissions)
  • Experience with Zendesk Ticket Systems (or similar ITSM/ticketing platform)
  • Preferred experience with PowerShell scripting for automation
  • Strong analytical and trouble-shooting skills involving PC hardware, operating systems, and other software.
  
Soft Skills:
  • Excellent communication and customer service skills required.
  • Ability to work independently and as part of a team.
  • Strong organizational, verbal, written and inter-group collaborative skills a must.
  • Excellent verbal, written and analytical communication skills.
  • Ability to prioritize issues and respond accordingly.
  • Self-motivated with the ability to take initiative and provide results.
  • Ability to work flexible hours as needed.
  • May be required to lift and/or move up to 10 pounds. Occasionally may need to lift and/or move up to 25+ pounds.

Numbers & Facts

LocationSunrise, Florida

Skills

  • Administrative Skillsunmatched
  • Analysis Skillsunmatched
  • Communication Skillsunmatched
  • Computer Hardwareunmatched
  • Computer Maintenanceunmatched
  • Computer Softwareunmatched
  • Computer Systemsunmatched
  • Customer Support/Serviceunmatched
  • Desktop Administrationunmatched
  • Establish Prioritiesunmatched
  • Hardware Repairunmatched
  • Help Deskunmatched
  • High School Diplomaunmatched
  • IBM Product Familyunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Inventory Managementunmatched
  • Lift/Move 25 Poundsunmatched
  • Manufacturing Data Managementunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Exchange Server Administrationunmatched
  • Microsoft Officeunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SharePointunmatched
  • Onboardingunmatched
  • Operating Systemsunmatched
  • Organizational Skillsunmatched
  • Policy Implementationunmatched
  • Presentation/Verbal Skillsunmatched
  • Scripting (Scripting Languages)unmatched
  • Security Patchesunmatched
  • Software Patchesunmatched
  • Standard Operating Procedures (SOP)unmatched
  • Systems Administration/Managementunmatched
  • Systems Hardwareunmatched
  • Systems Maintenanceunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Technical Trainingunmatched
  • Windows PowerShellunmatched
  • Writing Skillsunmatched
  • ZenDeskunmatched

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