Together, We Own it! Start your employee owner journey with Shorr Packaging.
This position offers a hands-on opportunity to gain experience in IT support, collaborate on a cross-functional capstone project, and gain exposure to cybersecurity operations. Working closely with Shorr’s Service Desk team with direct collaboration and other IT teams, the IT Support Specialist Intern will play a key role in supporting our business while looking for continuous improvements and collaborating on a capstone project.
The IT Support Specialist Intern will also be exposed to Shorr’s Cyber Security team and operations taking away best practices and an understanding how Shorr Packaging’s data and technology are protected. The intern will walk away from this internship with real-world experience in IT support and cybersecurity, exposure to enterprise IT service management tools like Freshservice, team collaboration and project management skills and mentorship from experience professionals in IT and security.
Responsibilities
Provide first-level technical support to end-users via Freshservice ticketing system.
Troubleshoot hardware, software, and network issues across various platforms.
Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
Document solutions and contribute to internal knowledge resources.
Learn how enterprise IT teams manage support operations in a real-world environment.
Shadow the Cybersecurity team to understand threat monitoring, vulnerability management, incident response, and risk management.
Assist with basic tasks such as log reviews, alert responses, or vulnerability scan reviews under supervision.
Work with fellow interns across departments on a strategic capstone project.
Participate in planning, research, and execution phases.
Present findings and outcomes to leadership at the conclusion of the internship.
Requirements
Current Juniors or Seniors pursuing a degree in Information Technology, Computer Science, Cybersecurity, or related field.
Strong communication and problem-solving skills.
Familiarity with Windows, macOS, and basic networking concepts.
Interest in cybersecurity and IT operations.
Ability to work independently and collaboratively.
Strong problem-solving, analytical, and critical thinking abilities.
This temporary position is not benefits eligible.
Numbers & Facts
Location
Aurora, Colorado
Skills
1st Level Supportunmatched
Analysis Skillsunmatched
Best Practicesunmatched
Business Supportunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Computer Securityunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Incident Responseunmatched
Information Technology & Information Systemsunmatched
Internet Securityunmatched
Leadershipunmatched
Mac Operating Systemunmatched
Mentoringunmatched
Microsoft Windows Operating Systemunmatched
Multiplatform/Cross-Platformunmatched
Onboardingunmatched
Operational Supportunmatched
Operations Managementunmatched
Problem Solving Skillsunmatched
Project/Program Managementunmatched
Risk Managementunmatched
Software Administrationunmatched
Team Lead/Managerunmatched
Technical Supportunmatched
Vulnerability Scannersunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.