IT Support Specialist - INTL India

Insight Global

Seattle, WA

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JOB DETAILS

SKILLS

Apple Macs, Audiovisual, Communication Skills, Computer Organizations, Computer Security, Customer Experience, Customer Support/Service, Data Quality, Desktop Environments, Desktop PC, Detail Oriented, Documentation, Enterprise Applications, File Systems, Hardware Installation, Help Desk, Identify Issues, Information Technology & Information Systems, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Operational Strategy, Operations Processes, Organizational Development/Management, Peripheral Hardware, Problem Solving Skills, Process Improvement, Root Cause Analysis, Salesforce.com, ServiceNow, Slack, System Center Configuration Manager (SCCM), Team Player, Technical Support, Telephony, Training Program Development, Training/Teaching, VPN (Virtual Private Network), Writing Skills

LOCATION

Seattle, WA

POSTED

24 days ago

Job Description We're seeking a candidate that provides day-to-day technical support to employees for internal desktop systems, software, and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization's computer users about basic and specialized applications. The End-User Support team provides IT Support to all our internal employees. This team is responsible for providing a best-in-class customer experience! The End-User Support team will leverage modern tools & platforms to support our customers. Support items include SCCM, JAMF, ServiceNow, Slack, Okta, Office365, VPN, Zoom and more. We drive improvements by focusing on process & operational efficiencies. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2+ years of IT experience Familiarity with Active Directory, Microsoft Exchange, telephony systems, basic networking, Service Desk operations Fundamental understanding of enterprise systems and applications - Salesforce, Okta, ServiceNow, G-Suite, etc. Familiarity with JAMF or Mac enterprise device management Highly skilled at explaining technical subjects to non-technical customers as well as technical customers Possess extraordinary customer service skills Ability to work well as part of a team Work efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services. Assist with Microsoft Exchange and/or Office365 task work - solving mailbox issues; checking and updating distribution lists, creating and handling room resources, shared mailboxes, etc. Set up, monitor, and solve audio-visual systems during company meetings, events, conference rooms, and guest speakers Create and maintain process documentation Excellent in-person, phone, and written communication skills Have high attention to detail Occasional travel supporting partner offices

About the Company

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts

FOUNDED

2001

WEBSITE

http://www.insightglobal.net

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