IT Support Specialist

Title: IT Support Specialist

Location: Irving, TX

• Occasional travel to visit local project sites

Duration: 6-12 month contract-to-hire

Schedule: 5 days onsite/week

Pay Rate: 25-27/hr

Must Haves:

• 2–4 years of experience in IT support
• Hands-on experience using ticketing systems to manage support requests
• Demonstrated success in previous IT support roles
• Working knowledge of Active Directory, Windows OS, printer management, and mobile devices
• Excellent communication and problem-solving skills
• Strong ability to work independently and handle multiple support issues simultaneously
• Must have reliable transportation and valid Driver's License

Plusses:

• Experience supporting Telecom vendors 

Job Description:

A client is seeking to onboard an IT Support Specialist for a six-month contract-to-hire role, with the expectation of working onsite five days a week. The position is with a leading infrastructure construction and engineering firm in North America, known for its expertise in designing and building critical infrastructure such as highways, bridges, rail systems, dams, aviation facilities, and water management projects. The selected individual will be responsible for providing remote support to approximately 150 employees and desk-side support to around 40 onsite staff. Key responsibilities include user setups, password resets, Active Directory management, printer support, Windows administration, and assistance with onboarding processes. All support inquiries will be managed through the company’s internal proprietary system. They are looking for someone who wants to grow in their career.