IT Support Specialist

Southern Pioneer Property & Casualty is seeking a motivated and dependable IT Support Specialist to join our team. This position is ideal for an individual who is eager to learn new technologies, has strong problem-solving skills, and communicates effectively with users across the organization. The IT Support Specialist will provide day-to-day technical support and help ensure reliable and secure IT operations that support our business.

Key Responsibilities
• Provide technical support to employees for hardware, software, and network-related issues
• Troubleshoot and resolve IT issues in a timely and professional manner
• Install, configure, and maintain computers, peripherals, and standard business software
• Assist with user account management, password resets, and access permissions
• Support Microsoft 365 applications and end-user services
• Document technical issues, resolutions, and procedures
• Escalate complex issues to senior IT staff or third-party vendors as appropriate
• Assist with IT projects, upgrades, and system improvements

Required Skills & Qualifications
• High motivation to learn new skills and technologies
• Strong verbal and written communication skills
• Ability to provide professional, user-focused technical support
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively in a team environment

Preferred Qualifications
• Associate degree (2 years) in Information Technology or a related field preferred, OR
• At least three (2) years of experience working in Information Technology
• Basic Microsoft 365 administration experience, including user management and common administrative tasks

Work Environment
• Full-time, onsite position in Jonesboro, Arkansas
• Standard business hours: Monday through Friday, 8:00 AM to 5:00 PM

Benefits
• Competitive compensation based on experience
• Comprehensive benefits package, including health insurance, paid time off, and holidays
• Opportunities for professional development and growth within Southern Pioneer Property & Casualty