Our client is an established manufacturer of precision industrial equipment for the metal fabrication industry, serving customers across North America and internationally. The company has recently expanded into new product lines and is investing in its service organization to keep pace with growth. With a strong reputation for engineering quality and customer support, the company is seeking an experienced service leader to help scale its field service operations.
Job Summary
We're seeking an IT Support Specialist to provide day-to-day technical support across the organization. This is a tier-one help desk role focused on end-user support and workstation troubleshooting, with exposure to broader infrastructure components (networking, phones, servers). The position sits within a lean, three-person IT team and offers hands-on breadth rather than narrow specialization. This is a fully on-site role supporting office, shop, and field employees.
Responsibilities
Provide support in person, remotely, and by phone for day-to-day IT issues
Serve as the primary point of contact for hardware, software, and computer system issues
Provide individual instruction/training to users on new or updated technologies
Assist with onboarding/offboarding, including account setup and hardware configuration
Assist with hardware refreshes and software rollouts
Diagnose and resolve hardware, software, and connectivity issues in a timely manner
Coordinate with vendors for troubleshooting and system support
Log, track, and resolve IT support tickets; escalate when necessary
Maintain IT records and document procedures, system changes, and recurring support tasks
Travel locally between facilities as needed (primary facility and a nearby secondary site, roughly 10 minutes away); occasional travel to a facility in the Southeast
Requirements
1–3 years of relevant IT support/help desk experience
Ability to troubleshoot independently and identify root causes without escalating every issue
Basic networking knowledge (this is a hard requirement)
Comfortable troubleshooting hardware and software issues across a wide range of applications
Flexible and adaptable; daily ticket volume and priorities shift frequently, with occasional last-minute needs
Willing to work in and learn within a manufacturing/shop environment