Apple, Applications Security, Best Practices, CompTIA A+, Customer Support/Service, Desktop PC, Document Management, Email Management/Administration, Identify Issues, Information Technology & Information Systems, Laptop PC, Leadership, Microsoft Product Family, Mobile Devices, On Call, Onboarding, Peripheral Hardware, Problem Solving Skills, Smartphones, Technical Support, User Interface/Experience (UI/UX), Videoconferencing
We are seeking an experienced IT professional to provide high-touch technical support to senior leadership, both onsite and remotely. This role requires a strong customer-service mindset, technical expertise across modern workplace technologies, and the ability to operate effectively in high-visibility situations.Key Responsibilities
- Provide personalized, high-quality technical support to senior executives and their administrative teams
- Build strong working relationships with leadership by understanding individual preferences, workflows, and technology usage
- Advise users on best practices related to security and effective use of technology
- Diagnose and resolve complex technical issues across hardware, software, and mobile environments
- Collaborate with internal IT teams (infrastructure, applications, security) to deliver seamless solutions
- Support rollout of new tools and systems, including onboarding executives and ensuring ongoing adoption
- Recommend improvements and new technologies to enhance the executive user experience
- Install, configure, and upgrade end-user hardware and software as needed
- Conduct routine check-ins and system reviews to proactively address potential issues
- Respond promptly to support requests, including urgent and after-hours needs
- Accurately document incidents, resolutions, and support activities
- Set clear expectations with stakeholders and consistently deliver reliable results
- Provide user training on both standard and specialized applications
- Participate in on-call rotation and provide off-hours support when required
- Take on additional responsibilities as needed
Qualifications
- Bachelor's degree or equivalent hands-on experience in an IT-related role
- Prior experience directly supporting senior executives or high-profile users in a corporate environment
- Strong background in end-user computing, including desktops, laptops, and peripheral devices
- Experience supporting mobile devices, particularly smartphones and tablets
- Familiarity with modern productivity and collaboration tools (email, document management, messaging, video conferencing, etc.)
- Proven troubleshooting skills with the ability to remain calm under pressure
- Willingness to operate in an environment that may require extended availability beyond standard business hours
- Relevant certifications (e.g., Microsoft, Apple, CompTIA) are a plus