Best Practices, Business Solutions, Computer Science, Continuous Improvement, Corporate Compliance, Customer Support/Service, Diversity, Documentation, Establish Priorities, High Availability, High Reliability, Incident Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Maintenance Services, Operational Improvement, Operational Strategy, Operational Support, Operations Management, Process Improvement, Service Delivery, Service Level Agreement (SLA), Systems Maintenance, Technical Support, Time Management
Working at Freudenberg: We will wow your world!
Responsibilities:
- IT Service Desk Support: Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service.
- Incident & Request Management: Manage and prioritize service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation.
- Infrastructure Administration: Install, administer, maintain, and support IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards.
- Project & Team Collaboration: Collaborate with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects to enhance systems and services.
- User Training & Process Improvement: Educate users on business systems and IT processes, while contributing ideas, documentation, and best practices to improve operational efficiency and service delivery.
Qualifications:
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent combinations of education, experience, and certifications will be considered.
- Minimum 3 years of experience supporting IT operations, preferably within a global enterprise environment.
- Proven experience implementing, documenting, and maintaining IT infrastructure systems and services.
- Experience working with external vendors, suppliers, and service providers to support IT operations and service delivery.
- Strong knowledge of IT infrastructure technologies and enterprise systems in a global IT environment. (MS 365)
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Vibracoustic USA Inc.
F
Freudenberg
Freudenberg – ein globales Technologieunternehmen mit rund 48.000 Mitarbeitenden in rund 60 Ländern und einem Umsatz von mehr als 8,8 Milliarden Euro im Jahr 2020. Hauptsitz der Unternehmensgruppe ist Weinheim, inmitten der Metropolregion Rhein-Neckar. Soweit die Zahlen und Fakten. Doch was treibt uns an?
Es ist der Exzellenzanspruch, mit dem wir unsere Kunden voranbringen. Die Branchenvielfalt, die immer neue Anwendungen ermöglicht. Die Innovationskraft, die auf unserer langjährigen Material-, System- und Technologiekompetenz basiert und von vielfältigen Teams inspiriert wird. Die Werte, die uns seit rund 170 Jahren leiten. Und der feste Wille, Verantwortung für Umwelt und Gesellschaft zu übernehmen.
All das macht uns aus.
10,000 employees or more
Medical Devices and Supplies
https://www.freudenberg.com/careers