OverviewAt Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next‑generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware‑rich and low‑cost approach, Vast is rapidly developing its multi‑module Haven Station. Haven Demo 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven‑1 is expected to become the world's first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all‑in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.Vast is looking for an IT Support Specialist, reporting to the Manager, IT, to support the development of the systems that will be required for the design and build of artificial‑gravity human‑rated space stations.This will be a full‑time , non‑exempt position located in our Mojave or Long Beach locations.ResponsibilitiesExhibits excellent communication and interpersonal skillsDemonstrated ability to resolve difficult technical issues with limited informationProvide help desk support and resolve problems to the end user's satisfactionMaintain and support enterprise resources, including laptops, desktops, tablets, mobile phones and other network‑enabled devicesMonitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met (e.g., Jira SM, ZenDesk)Strong troubleshooting of Windows 10/11 operating systemStrong troubleshooting of MacOSSome understanding of Active Directory or LDAPComfortable replacing hard drives, memory and other computer componentsOnboarding / off‑boarding usersPerform timely workstation hardware and software upgrades as requiredProvide support for multiple locationsInstall, move and support equipment that may weigh up to 50 lbsMinimum Qualifications2+ years of experience in ITProven experience with ITSM toolsli>Strong problem‑solving skills and ability to work independently and collaborativelyPreferred Skills & ExperienceExperience in a manufacturing environmentPrior experience working in a fast‑paced startup environmentFamiliarity with aerospace industry regulations and standards regarding IT and dataPay RangeIT Support Specialist I: $27.00 – $39.00IT Support Specialist II: $31.00 – $44.00Compensation and BenefitsBase salary will vary depending on job‑related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full‑time employees also receive company equity and access to a full suite of compelling benefits and perks, including medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20 + days of vacation for exempt staff and up to 10 + days of vacation for non‑exempt staff with the ability to cash‑out unused vacation annually, paid parental leave, short and long‑term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also offer food perks: snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast's ongoing commitment to providing high‑quality meals for employees.U.S. Export Control Compliance StatusThe person hired will have access to information and items subject to U.S. export controls, and therefore must be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing (including U.S. citizens, U.S. nationals, lawful permanent residents, asylees and refugees).Equal OpportunityVast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.#J-18808-Ljbffr