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Skills
Asset Management Softwareunmatched
Data Collectionunmatched
Hardware Administrationunmatched
Hardware Installationunmatched
Help Deskunmatched
Information Technology & Information Systemsunmatched
Management of Information Systems/Technology (MIS)unmatched
Manufacturing Equipmentunmatched
Network Administration/Managementunmatched
On Callunmatched
On Site Supportunmatched
Process Developmentunmatched
Request for Information (RFI)unmatched
Software Administrationunmatched
Support Documentationunmatched
Technical Supportunmatched
Willing to Travelunmatched
Description
The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, including manufacturing equipment as well as implemented applications, is key to success.
Essential Duties and Responsibilities
Support end-users with IT-related issues in a responsive and service-oriented manner
Troubleshooting of servers, PCs, phones, wireless, networking, and applications
User provisioning and deprovisioning for new hires, transfers, and terminations
Use of monitoring toolsets to ensure availability of systems and resources
Installation/racking of hardware in MDF/IDF network closets
Management and organization of IT inventory and assets both physically and in Asset Management Tool
Utilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflows
Create and update documentation on a regular basis
Assist in hardware/software setup both in person and remotely