IT Support Specialist

IT Support Specialist

·Type: Contract (3 months), W2, no C2C, 1099 or 3^rd Parities

·Location: Minneapolis, MN (5 days a week onsite)

·Pay: $24/hr - $26/hr

Position Summary

The IT Support Specialist provides first-level technical support for end users, ensuring the effective operation of hardware, software, and network-based systems. This role is responsible for troubleshooting technical issues, supporting day-to-day IT operations, configuring applications, and maintaining end-user equipment. The IT Support Specialist serves as a key resource for internal customers, delivering timely support while contributing to the stability and performance of the organization's technology environment.

Key Responsibilities

• Provide first-level support for end-user hardware, software, and application issues.
• Deliver day-to-day technical support and resolve moderately complex technical problems.
• Install, configure, and troubleshoot internally supported applications.
• Diagnose and repair PC hardware issues and perform basic hardware maintenance.
• Support user onboarding activities, including account setup and provisioning access to network-based systems.
• Conduct IT orientation sessions or technical training for new employees as needed.
• Manage and support assigned infrastructure solutions, implementing configuration changes as recommended by IT Systems Engineers.
• Provide analytical support and technical consultation to internal customers.
• Work from established specifications to develop, modify, test, and troubleshoot hardware and software solutions.
• Assist with testing, debugging, documentation, and maintenance of systems and applications.
• Maintain accurate records of service requests, resolutions, and system changes.
• Perform additional duties and projects as assigned by management.

Qualifications

Education & Experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.