1st Level Support, Americans with Disabilities Act (ADA), Antivirus, Artificial Intelligence (AI), Asset Management, Best Practices, Business Continuity Planning (BCP), CAD (Computer-Aided Design) Software, CAD PDM (Product Data Management), Cloud Applications, Cloud Computing, Communication Skills, CompTIA A+, CompTIA Network+, Computer Science, Construction, Customer Service Operations, Customer Support/Service, Data Recovery, Desktop PC, Disaster Recovery, ERP (Enterprise Resource Planning), Electrical Engineering, Endpoint Security, Engineering Software, Flexible Spending Accounts, Hardware Administration, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Internet Security, Inventory Management, Laptop PC, License Management, Lift/Move 25 Pounds, Maintain Compliance, Manufacturing, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Organizational Skills, Printers, Problem Solving Skills, Purchasing/Procurement, Risk Management, Software Administration, Software Licenses, Software Patches, Staff Training, Structural Engineering, Supplier Relationship Management (SRM), Systems Administration/Management, Team Player, Technical Support, Time Management, United States Citizen, User Account Administration, Vendor/Supplier Relations
**This position requires access to export-controlled technical data subject to U.S. export control laws
(including ITAR). Therefore, candidates must qualify as a U.S. person under ITAR (U.S. citizen or lawful
permanent resident).
Engineering is a premier provider of custom mechanization for iconic structures and
attractions that create unforgettable experiences. We partner with engineers, architects, and construction
managers to mitigate risk and deliver functionally integrated, reliable structures. Our team of mechanical,
structural, and electrical engineers deliver custom, project-specific solutions to complex and
unprecedented engineering challenges. With expertise spanning industries such as Aerospace,
Amusement and Entertainment, Stadiums and Ballparks, Telescope Observatories, and Custom Cranes,
we bring engineering excellence to every project.
Job Summary
The IT Support Specialist will be the primary in-house resource for all technology-related needs within the
company. This individual will provide hands-on support to staff, ensure systems and infrastructure run
smoothly, and coordinate with the company's Managed Services Provider (MSP) for escalations, projects,
and strategic IT initiatives. The role requires a blend of technical troubleshooting, vendor coordination,
and user support to keep operations efficient, secure, and aligned with business goals.
Key Responsibilities
End-User Support
Provide first-line support for desktops, laptops, mobile devices, printers, and peripheral
equipment.
Manage helpdesk tickets and ensure timely resolution.
Onboard and offboard employees (hardware setup, software access, account provisioning, etc.).
Train staff on basic IT tools, best practices, and security awareness.
Systems Administration
Administer user accounts, permissions, and group policies in Microsoft 365, Active Directory, and
other core systems.
Monitor and maintain the company's network, servers, and cloud-based applications.
Ensure reliable backups and recovery processes.
Vendor & MSP Coordination
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Act as the primary liaison with the Managed Services Provider for escalated support,
cybersecurity, and system upgrades.
Coordinate hardware/software purchases and manage vendor relationships.
Assist in IT project implementation (ERP upgrades, cloud migrations, CAD/engineering software
deployment, etc.).
Security & Compliance
Monitor antivirus, patch management, and endpoint security solutions.
Work with the MSP to maintain compliance with industry and customer requirements.
Support disaster recovery and business continuity planning.
Asset & License Management
Maintain inventory of IT assets (laptops, servers, software licenses).
Oversee lifecycle management (procurement, deployment, retirement).
Job Requirements
Required
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or
equivalent experience).
3+ years of IT support or systems administration experience.
Proficiency with Microsoft 365, Windows OS, and standard office software.
Experience with Active Directory, networking fundamentals, and backup solutions.
Strong troubleshooting skills and customer service orientation.
Strong problem-solving skills with the ability to quickly diagnose and resolve technical issues.
Clear and confident communicator, able to explain technical concepts to non-technical staff.
Demonstrated ability to collaborate effectively with internal teams and external service providers.
Proactive approach to anticipating IT needs and recommending process or system
improvements.
Excellent organizational skills with the ability to manage multiple tickets and projects
simultaneously.
Must qualify as a U.S. person under ITAR due to access to export-controlled technical data.
Preferred
Experience working with or alongside a Managed Services Provider.
Familiarity with engineering or manufacturing environments (CAD software, PDM systems, ERP
systems).
Knowledge of cybersecurity best practices.
Relevant certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.).
Benefits of Employment
Competitive salary and growth opportunities.
Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
401(k) plan with above-market company matching.
Generous Paid Time Off (PTO) and Paid Company Holidays.
HSA and FSA options.
A collaborative culture built on integrity, respect, innovation, value, and enterprise.
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If you are passionate about solving complex challenges and shaping innovative solutions, we encourage
you to apply for this exciting opportunity at Uni-Systems Engineering
Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, andlifting upto 25 pounds, with or without reasonable accommodation. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.