IT Support Specialist

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

• Someone early in their IT career looking for real-world experience and mentorship.
• A strong communicator with natural phone presence and customer service skills.
• A self-starter who takes initiative, follows through on tasks, and can work independently.
• Someone who is genuinely curious about technology and wants to build a long-term IT career.
• A person who is organized, trustworthy, and takes pride in their work.

• Serve as the first point of contact for client support requests (primarily via phone and ticketing system).
• Troubleshoot and resolve Level 1 technical issues including email, login/access issues, printers, workstation performance, connectivity, and basic Microsoft 365 administration.
• Document all work clearly and thoroughly within the ticketing system.
• Escalate issues as needed with complete and accurate documentation.
• Provide an exceptional customer service experience at every interaction.
• Proactively follow up on open issues to ensure timely resolution.
• Assist with user onboarding/offboarding, password resets, endpoint provisioning, and basic cybersecurity procedures.

• Excellent verbal communication and active listening skills.
• Strong problem-solving mindset with the ability to think logically and troubleshoot step-by-step.
• High degree of personal accountability and integrity.
• Ability to manage time effectively and remain productive without constant supervision.
• Comfortable working remotely in a focused and professional environment.
• Willingness to learn new technologies and follow established processes.

• Previous experience in a help desk, call center, or customer support role.
• Exposure to Microsoft 365, Windows OS troubleshooting, or basic networking concepts.
• Familiarity with ticketing systems or remote management tools.
• CompTIA A+, Network+, or similar certifications (or actively pursuing).

• Competitive entry-level compensation with growth potential.
• Professional development and mentorship from senior engineers.
• Exposure to a wide range of technologies, clients, and real-world IT challenges.
• A supportive team culture built on trust, communication, and performance.
• Opportunity for advancement into Level 2 support, systems administration, or cybersecurity roles based on performance and initiative.

• Remote role – must be located within the United States.
• Standard business hours with occasional flexibility needed for client emergencies.
• Quiet, professional home office environment with reliable high-speed internet required.

Flexible work from home options available.