IT Support Specialist

Job Summary

We are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues, supporting office-based and field employees with computers, mobile devices, and phones. The position works closely with a Virtual IT Director, escalating infrastructure-level issues and assisting as needed.

This is a hands-on, service-oriented role focused on practical problem solving in a straightforward IT environment.

Schedule

• Part-time: approximately 20 hours per week
• Primarily onsite, with remote support as needed
• Flexible scheduling within 8 AM - 5 PM business hours

Key Responsibilities

• Provide first line IT support for office and field employees
• Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
• Set up and deploy equipment for new hires; support onboarding and offboarding
• Perform password resets, MFA assistance, and basic access support
• Support desk phones, VoIP/softphones, voicemail, and business mobile phones
• Assist field and remote workers with device, connectivity, and access issues
• Maintain endpoint devices, install software, apply basic updates, and track IT equipment inventory
• Coordinate with the Virtual IT Director for server, network, phone system, and security issues
• Act as on-site "hands and eyes" for the Virtual IT Director when required
• Document common procedures and recurring issues

Scope Clarification

This role focuses on end-user support, devices, and phones. The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security architecture, and IT strategy.

Required Qualifications

• 1-3 years of IT support or helpdesk experience
• Strong customer-service and communication skills
• Experience supporting Windows PCs and common office technology
• Familiarity with Microsoft 365, Citrix, Cloud-based ERP systems, Teams/Zoom.
• Experience supporting phones (desk, VoIP, or mobile)
• Comfortable supporting both onsite and remote users
• Able to work independently and prioritize requests

Preferred (Nice to Have)

• Experience working with a Virtual IT Director or outsourced IT model
• Basic understanding of networking and VoIP concepts
• IT certifications (e.g., CompTIA A+) or equivalent experience

Physical & Work Requirements

• Ability to lift and move IT equipment (up to ~40 lbs)
• On-site presence required for hands-on support
• Occasional afterhours or urgent support (infrequent)