Job Summary
We are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues, supporting office-based and field employees with computers, mobile devices, and phones. The position works closely with a Virtual IT Director, escalating infrastructure-level issues and assisting as needed.
This is a hands-on, service-oriented role focused on practical problem solving in a straightforward IT environment.
Schedule
- Part-time: approximately 20 hours per week
- Primarily onsite, with remote support as needed
- Flexible scheduling within 8 AM - 5 PM business hours
Key Responsibilities
- Provide first line IT support for office and field employees
- Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals
- Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
- Set up and deploy equipment for new hires; support onboarding and offboarding
- Perform password resets, MFA assistance, and basic access support
- Support desk phones, VoIP/softphones, voicemail, and business mobile phones
- Assist field and remote workers with device, connectivity, and access issues
- Maintain endpoint devices, install software, apply basic updates, and track IT equipment inventory
- Coordinate with the Virtual IT Director for server, network, phone system, and security issues
- Act as on-site "hands and eyes" for the Virtual IT Director when required
- Document common procedures and recurring issues
Scope Clarification
This role focuses on end-user support, devices, and phones. The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security architecture, and IT strategy.
Required Qualifications
- 1-3 years of IT support or helpdesk experience
- Strong customer-service and communication skills
- Experience supporting Windows PCs and common office technology
- Familiarity with Microsoft 365, Citrix, Cloud-based ERP systems, Teams/Zoom.
- Experience supporting phones (desk, VoIP, or mobile)
- Comfortable supporting both onsite and remote users
- Able to work independently and prioritize requests
Preferred (Nice to Have)
- Experience working with a Virtual IT Director or outsourced IT model
- Basic understanding of networking and VoIP concepts
- IT certifications (e.g., CompTIA A+) or equivalent experience
Physical & Work Requirements
- Ability to lift and move IT equipment (up to ~40 lbs)
- On-site presence required for hands-on support
- Occasional afterhours or urgent support (infrequent)