IT Support Technician

Location: New York, NY (Onsite) at 1345 6th Ave Ste 2200, New York, NY 10105 
Schedule: Monday–Friday | 9:00 AM–5:30 PM
Employment Type: Direct Hire
Salary: $50,000–$70,000 annually (based on experience)

Join a Leading Legal Services Organization!

Are you passionate about technology and enjoy helping others solve technical challenges? We're seeking an IT Support Technician to join a collaborative IT team supporting a fast-paced professional services environment. This is an excellent opportunity for an IT professional looking to grow their career while gaining hands-on experience with enterprise technologies, end-user support, and IT operations.

If you have Help Desk or Desktop Support experience, thrive in a customer-focused environment, and enjoy troubleshooting hardware and software issues, we'd love to hear from you!

What You'll Do

• Provide Tier 1 technical support with exposure to Tier 2 troubleshooting.
• Diagnose and resolve hardware, software, network, printer, and application issues.
• Deliver technical support to end users via phone, email, and in person.
• Install, configure, deploy, and maintain desktop/laptop computers, software, and peripheral devices.
• Troubleshoot Windows operating systems, Microsoft 365 applications, internet connectivity, and local network access issues.
• Coordinate hardware repairs and perform minor desktop/laptop maintenance.
• Document, prioritize, and resolve support requests through the ticketing system.
• Assist with developing end-user documentation and FAQ resources.
• Support IT initiatives, system deployments, and other technology projects.
• Perform additional duties as assigned.

What We're Looking For

• At least 1 year of Help Desk or Desktop Support experience (internship experience will be considered).
• Experience supporting Windows operating systems and Microsoft 365.
• Experience working in a high-volume ticketing environment.
• Strong troubleshooting skills involving desktop/laptop hardware, software, networking, and peripherals.
• Excellent customer service, communication, and problem-solving skills.
• CompTIA A+ Certification preferred.
• Experience with Active Directory is a plus.
• Previous experience in a law firm or professional services environment is preferred but not required.

If you're looking for an opportunity to make an impact, expand your technical expertise, and grow with a respected organization, we'd love to hear from you. Apply today!