IT Support Specialist

IT Support Specialist

Growing Real Estate Investment firm is seeking an experienced IT Support Specialist to provide technical support to corporate employees and remote property teams across a multi-state property management portfolio. This role is responsible for troubleshooting hardware, software, network, and user-access issues while helping maintain a secure and reliable IT environment.

Responsibilities:

• Provide technical support via phone, email, remote access, and in person.
• Install, configure, and maintain computers, peripherals, software, and mobile devices.
• Manage help desk tickets and ensure timely resolution of technical issues.
• Support user account administration, password resets, permissions, and access management.
• Troubleshoot Windows, Microsoft 365, hardware, software, Wi-Fi, VPN, and basic network issues.
• Assist with VoIP phone systems, workstation deployments, and new hire onboarding.
• Coordinate with vendors for internet services, equipment repairs, and hardware procurement.
• Maintain IT inventory, asset tracking, and equipment lifecycle management.
• Support cybersecurity initiatives, including MFA, antivirus, software updates, and access controls.
• Create and maintain technical documentation, procedures, and troubleshooting guides.

Qualifications:

• 3+ years of IT support or help desk experience.
• Strong knowledge of Windows 10/11, Microsoft 365, and common business applications.
• Experience with ticketing systems and remote support tools.
• Ability to diagnose and resolve hardware, software, and basic networking issues.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Experience supporting multi-site organizations.
• Familiarity with property management software such as Yardi, Rent Manager, or AppFolio.
• Basic understanding of networking, VPNs, switches, and wireless environments.
• A+, Network+, or similar certifications.