IT Support Specialist, Operations

IT Support Specialist, Operations

Salary

$66,300.00 Annually

Location

Manhattan University, Riverdale NY

Job Type

Administrator Full-Time

Department

Information Technology Services

Opening Date

06/24/2026

• Description
• Benefits
• Questions

About the University:

Manhattan University is nestled in the historic neighborhood or Riverdale, close to dozens of restaurants and shops as well as Van Cortlandt Park, and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 3,000 full and part-time undergraduate and graduate students enrolled in over 50 fields of study. It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally.

Position Description

The IT Support Specialist - Operations supports the delivery of technology services across academic and administrative environments within a higher education institution. This role ensures that classroom and conference room technology is fully functional, oversees a student-run help desk, and manages the deployment and inventory of computing equipment. The position plays a key role in supporting teaching, learning, and campus operations through reliable and responsive IT services.

Job Responsibilities

Classroom & Academic Technology Support:

• Ensure all classroom technology including projectors, displays, instructor workstations, and peripherals is operational and ready for instruction.
• Provide support for instructional technology used by faculty during classes and events.
• Troubleshoot and resolve issues with audiovisual (A/V) systems in classrooms, lecture halls, and conference rooms.
• Ensure all software in labs is properly licensed and installed
• Perform routine inspections and preventative maintenance of classroom technology.
• Collaborate with faculty and academic departments to address technology needs and improve the classroom experience.

A/V & Conference Room Technology:

• Maintain and support A/V systems in conference rooms, meeting spaces, and event venues.
• Assist with setup and support for campus events requiring A/V technology.
• Coordinate repairs, upgrades, and replacements of A/V equipment as needed.

Student Help Desk Operations:

• Manage the day-to-day operations of the student-run IT help desk.
• Recruit, train, mentor, and schedule student employees to ensure consistent coverage.
• Develop student staff technical and customer service skills.
• Supervise ticket intake, triage, and resolution processes, ensuring service levels are met.
• Serve as an escalation point for complex or sensitive issues.

Hardware Deployment & Asset Management:

• Inventory, tag, and track incoming IT equipment, including computers and peripherals.
• Configure and deploy new employee workstations (faculty and staff), ensuring timely onboarding.
• Maintain accurate asset management records and documentation.
• Coordinate lifecycle management, including refresh, redeployment, and disposal of equipment.

End User Support:

• Provide technical support to faculty, staff, and students for hardware, software, and classroom technology.
• Troubleshoot issues related to desktops, laptops, mobile devices, and peripherals.
• Support onboarding of new employees by ensuring their technology is fully functional on day one.
• Create and maintain user documentation and knowledge base articles.

Requirements

• Associate's or Bachelor's degree in Information Technology, Educational Technology, or a related field (or equivalent experience).
• Experience supporting end users, desktop systems, and A/V technology.
• Strong troubleshooting, organizational, and time management skills.
• Excellent interpersonal, communication, and customer service skills.

Supplemental Information

• Experience working in a higher education or academic environment.
• Experience supervising or mentoring student employees.
• Familiarity with classroom technologies (e.g., lecture capture, learning spaces, hybrid/Zoom-enabled rooms).
• Experience with help desk ticketing systems and asset management tools.

Manhattan University is an E-Verify employer.

Founded in 1853, Manhattan University is an independent Catholic Lasallian institution located in Riverdale, NY that embraces students of all faiths, cultures, and traditions. The mission of the University is to provide a dynamic student-centered educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission.

Manhattan University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, sexual orientation, military status, sex, disability, marital status, partnership status, pregnancy, caregiver status, domestic violence victim status, gender identity or expression, arrest or conviction record, criminal history, credit history, national origin, alienage or citizenship status, unemployment status and salary history. Manhattan University values and celebrates diversity and is committed to providing an inclusive environment for all employees. All interested, qualified persons are encouraged to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 20 hours per week over the course of a year, receive certain benefits on a pro-rated basis. To learn more details, visit our benefits page.

01

Do you meet the minimum degree requirements as listed in the posting?

• Yes
• No

02

Do you meet the minimum requirements for this position as listed in the posting?

• Yes
• No

Required Question

Employer Manhattan University

Address 4513 Manhattan College Pkwy

Riverdale, New York, 10471