IT Support Specialist

AMO is looking for an experienced IT Support Specialist to work on-site full-time in support of the Cybersecurity Operations Branch at the Naval Air Warfare Center Training Systems Division (NAWCTSD) in Orlando, Florida. This role is focused on ticketing, account management, and day-to-day cybersecurity support.

To join our team of outstanding professionals, apply today!

Responsibilities

• Serve as POC for user account lifecycle management, including creation, modification, reactivation, and deactivation of NIPR and SIPR accounts, ensuring compliance with DoD and command security policies.
• Create, review, validate, and submit System Access Authorization Requests (SAARs), Privileged Access Agreements (PAA), and Alternate Token TAs (DEV/NNPI/Admin).
• Act as Command DTA, assisting with DTA burns and conducting anti-virus scanning of media in accordance with security procedures.
• Provide support to customers and leadership on access requirements, account status, and security processes across NIPRNet, SIPRNet, NMCI, and associated systems.
• Coordinate and prioritize incoming service requests by assessing impact, urgency, and risk, assigning work to appropriate personnel, and ensuring timely resolution.
• Manage SIPR token issuance, activations, reactivations, and PIN resets, exercising discretion in troubleshooting and escalation when issues arise.
• Submit and track Server Certificate Enrollment Requests, Wireless Waiver Requests, and NMCI dormant account requests, ensuring proper documentation and approvals.
• Conduct periodic 30-day NIPR/SIPR account reviews, identifying discrepancies, recommending corrective actions, and documenting compliance findings.
• Perform malicious email reviews and assist with incident identification, reporting, and coordination with cybersecurity stakeholders.
• Review and report VRAM Lab Status, identifying risks or deficiencies and communicating findings to appropriate personnel.
• Support the CISSM Office by independently processing account-related requests and ensuring compliance with applicable security directive.
• Draft and submit ISSO Appointment Letter Requests, coordinating with leadership and security personnel as required.
• Conduct wireless building scans and classified room End-of-Day (EoD) checks, ensuring compliance with security standards and reporting anomalies.
• Troubleshoot IT systems, including computers, printers, and peripherals, applying analytical judgment to resolve complex or recurring issues and determine when escalation is required.

• Active DoD SECRET clearance is required for consideration.
• One of the following:
  • COMPTIA Security+
  • Certified Network Defender (CND)
  • B.S. degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, or Software Engineering
• 3+ years of experience providing technical assistance to users.
• Experience logging and tracking issues in a Help Desk/ticketing system.
• Experience performing Tier-1 troubleshooting.
• Experience configuring computers, peripherals, and related IT equipment.
• Ability to diagnose and resolve basic desktop, network, and account issues.

• Strong customer service and communications skills.
• Working knowledge of DoD IT systems and account provisioning.
• Familiarity with NMCI processes.
• Familiarity with NIPR/SIPR environments.
• Understanding of RMF principles and cybersecurity best practices.
• Ability to work effectively with government and contractor personnel in a dynamic environment.