IT Support SpecialistAirbus DS Government Solutions, Inc. (Airbus DS-GS) is seeking an IT Support Specialist to join our dynamic team. As an integral member of our IT group, you will play a key role in ensuring the smooth operation of our organization's technological infrastructure. The ideal candidate possesses a strong technical aptitude, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. If you thrive in a fast-paced environment, enjoy tackling diverse technical challenges, and have a passion for providing end-user support, we invite you to apply and contribute to the continued success of our technology-driven initiatives.ResponsibilitiesProvide user and computer management support for our Microsoft 365 environment.Troubleshoot and resolve IT problems, both remotely and on-site.Install, configure, and update software and hardware components.Provide technical assistance to end-users regarding hardware, software, and network-related issues.Support the day-to-day operations of our computer network.Manage customized configurations based on various platforms and operating systems.Collaborate with IT team members to ensure efficient operation of the organization's desktop and network computing environment.Manage customer support calls and help desk application responsibilities.Create and update documentation for IT processes and procedures.Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.QualificationsDegree in computer science or related field is preferable.3 or more years of Information Technology and Microsoft 365 support experience.Demonstrated, intensive knowledge of hardware, software, and network communications.Excellent customer service skills to provide a positive support experience.Analytical and problem-solving skills to diagnose and resolve IT issues efficiently.Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or other IT recognized certifications may be beneficial.Must be US Citizen.Airbus DS-GS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr