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IT Support Jobs in Plano, TX

IT Support Specialist

Workway

Plano, TX

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JOB DETAILS
SALARY
$65,000–$70,000 Per Year
SKILLS
Administrative Skills, Antivirus, Computer Networks, Computer Workstations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Hardware Upgrades, Health Plan, Help Desk, Identify Issues, Information Technology & Information Systems, Information Technology Software, Laptop PC, Malware, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Exchange Server Administration, Microsoft Office, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Software Administration, Software Configuration Management, Software Patches, Software Upgrades, Technical Support, Writing Skills
LOCATION
Plano, TX
POSTED
2 days ago
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an IT Support Specialist opportunity with our client.

The IT Support Specialist isresponsible for the specific duties listed below.

Your specific duties will include:
  • Provide onsite and remote support to users using remote management and support tools.
  • Proactively manage support requests received via phone calls, emails, and the Help Desk platform.
  • Diagnose and resolve moderately complex IT hardware, software, network, and user-related issues.
  • Install, upgrade, and configure hardware and software.
  • Set up physical workstations at remote offices, including desktops, laptops, docking stations, monitors, and phones.
  • Create and remove user accounts on various systems, including network, email, phone, and security systems.
  • Maintain desktop software by applying patches, updates, and fixes, including the operating system, antivirus, and anti-malware software.
  • Support on-premises Active Directory and Microsoft Entra ID (formerly Azure Active Directory).
  • Support Microsoft Intune and Microsoft Entra ID for managed devices and users.
  • Perform Microsoft 365 (Office 365) Exchange administration tasks.
Required qualifications for the position include:
  • Bachelor's degree in Information Technology or a related field, or at least 3 years of experience providing technical support for computers, networks, applications, and related technologies.
  • Excellent written and verbal communication, troubleshooting, and problem-solving skills.
  • Knowledge of workstation and laptop setup, configuration, and support.
  • Strong knowledge of Windows 11 and Microsoft Office.
  • Knowledge of Microsoft Exchange.
  • Working knowledge of Active Directory, DNS, DHCP, Group Policy, and networking.
Pay Rate Range: $65,000 - $70,000 for salaried positions

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

#ITSupportSpecialist #PlanoJobs #WorkwayJobs #HiringNow

We collect personal information as part of the application and hiring process. For details about the categories of information collected, purposes of use, and your rights under law, please review our Candidate Privacy Act Disclosure Notice: Privacy Policy

About the Company

W

Workway

Opening our doors in 2005, the founders of Workway were the first in the staffing industry to nationally specialize in the areas of Title, Escrow, Mortgage and Foreclosure. Since then, Workway has become the leading experts in this field delivering talent on a national basis. We are a staffing business that has grown and evolved with the industry through technological advances, economic shifts and the dynamics of a changing work force.

In 2011, Workway was purchased by the “Bowmer” family from the original founders continuing its operation as a family owned business. The “Bowmer” family have been prevalent within the employment services industry for the last 25 years with John Bowmer, Workway’s Chairman, having been CEO and Chairman of Adecco SA.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2005
WEBSITE
https://workway.com/

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