Hi Hope you are doing great. This is from PROLIM Global Corporation reaching you out to see if you are interested in a job opportunity with one of our direct customers. If you are interested please reply with your updated resume and your availability to discuss.
IT Support Specialist Plano, Texas Onsite Fulltime
Description The Internal IT Support Specialist is responsible for providing technical assistance and support to employees across the organization. This role ensures the smooth operation of the companys IT infrastructure, including hardware, software, networks, and various business applications. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.
Essential Functions
• Technical Support • Provide first- and second-level support for hardware, software, network, and system issues. • Respond to user inquiries via ticketing system, email, chat, or in person. • Troubleshoot and resolve issues related to Windows mobile devices and business applications. • Install, configure, and maintain laptops, desktops, peripherals, and approved software.
• User Management & Systems Administration • Manage user accounts, permissions, and access rights (e.g., Microsoft 365, Azure AD, etc.). • Assist with onboarding/offboarding processes, including device preparation and user setup. • Maintain inventory of IT equipment and ensure asset tracking accuracy.
• Infrastructure & Security • Monitor and maintain office network equipment, Wi-Fi, switches, VPN, firewalls. • Support implementation of IT security policies and best practices. • Collaborate with security or infrastructure teams to ensure compliance and system reliability.
• Operations & Documentation • Maintain and update IT documentation, including troubleshooting guides and SOPs. • Escalate complex technical issues to appropriate teams or vendors. • Identify recurring problems and propose improvements to processes or systems.
• Technology Research & Implementation • Research emerging technologies, tools, and best practices to improve IT operations and user productivity. • Evaluate and test new hardware, software, and cloud services to determine suitability for the organization. • Support pilot programs, proof-of-concept initiatives, and phased rollouts of new systems or tools. • Collaborate with cross-functional teams to plan, implement, and optimize new IT solutions. • Provide training documentation and user support during technology adoption and transitions.
Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies • Strong analytical and problem-solving skills • Customer-first mindset • Attention to detail and accuracy • Team player with the ability to work independently • Ability to explain technical issues in simple, clear language • Resourceful mindset and strong attention to detail • Willing to adapt Toyotas culture and proficient in presenting Toyota values to customers and users
Requirements • Supervisory Responsibility This position does not have supervisory responsibilities.
• Work Environment This job operates in a professional office environment, which may include working remotely. This role routinely uses standard office equipment.
• Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, sit, stoop, walk, use hands to finger, handle, or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Position Type Expected Hours of Work This is a full-time position. Occasional evening and weekend work may be required as job duties demand.
Travel This position may require up to 20% travel.
Required Education and Experience • Bachelors degree in information technology, computer science, or related field (preferred) • Experience in IT support, helpdesk operations, or a related technical role • Strong knowledge of Windows and/or Linux environments • Understanding of networking fundamentals (TCP/IP, DNS, VPN) • Experience with Microsoft 365 collaboration tools and common business applications • Excellent communication and customer service skills • Ability to prioritize and handle multiple tasks in a fast-paced environment