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IT Support Specialist

Jobot

Portage, MI

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JOB DETAILS
SALARY
$60,000–$72,000 Per Year
SKILLS
Antivirus, Business Operations, Communication Skills, Computer Software, Copying Machines, Customer Relations, Customer Support/Service, Desktop Administration, Document Scanners, Documentation, Emerging Technology, Equipment Maintenance/Repair, Establish Priorities, Hardware Administration, Help Desk, Help Desk Software, Identify Issues, Information Technology & Information Systems, Legal, Linux Operating System, Mentoring, Microsoft Active Directory, Microsoft Infrastructure, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Organizational Skills, Printers, Problem Solving Skills, Software Administration, Software Patches, Team Player, Technical Leadership, Technical Support, Time Management, VPN (Virtual Private Network), Wi-Fi, Windows PowerShell, Windows Server Update Services (WSUS)
LOCATION
Portage, MI
POSTED
Today
Amazing Benefits + Collaborative Culture + Growth + World Class Growing Organization

This Jobot Job is hosted by: Carrie Powell
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $60,000 - $72,000 per year

A bit about us:

We are a well-established industrial services organization with decades of experience supporting commercial and industrial clients throughout the Midwest. Our company has built its reputation on quality craftsmanship, long-term customer relationships, and investing in our employees. Our corporate culture combines the stability of an established organization with the opportunity to learn, grow, and contribute across multiple business operations.

As our company continues to grow, we're looking for an IT Support Specialist who enjoys solving problems, helping people, and working in a collaborative environment where no two days look exactly the same.

Why join us?
  • Stable organization with decades of continued success.
  • Opportunity to work directly alongside experienced IT leaders who enjoy mentoring and developing employees.
  • Broad technical exposure across networking, infrastructure, Microsoft technologies, security, hardware, and end-user support.
  • Variety in your day—you'll solve new challenges instead of doing the same thing every day.
  • Small, collaborative IT team where your work has a visible impact across the organization.
  • Company that encourages continuous learning and professional development.
  • Opportunity to grow your technical skillset while supporting multiple locations and technologies.

Strong culture built around teamwork, accountability, and long-term employee success.

Job Details

Position Summary:
The IT Support Specialist serves as the first point of contact for employees requiring technical assistance while supporting day-to-day IT operations across multiple company locations. This individual will troubleshoot hardware and software issues, manage support tickets, configure new equipment, maintain documentation, and assist with infrastructure projects while working closely with senior IT leadership.

The ideal candidate enjoys helping people, thrives in a fast-paced environment, takes pride in delivering consistent support, and is eager to continue expanding their technical knowledge.

Primary Responsibilities:
  • Serve as the first point of contact for IT support requests.
  • Manage and resolve Help Desk tickets in a timely manner.
  • Configure and deploy new computers, software, and mobile devices.
  • Troubleshoot Windows operating systems and Microsoft 365 applications.
  • Support Active Directory user administration.
  • Assist with antivirus management and system patching.
  • Utilize remote support tools to assist users across multiple locations.
  • Support printers, scanners, copiers, networking, and mobile devices.
  • Maintain accurate IT documentation.
  • Assist with infrastructure and technology improvement projects.
  • Train users on basic technology functions.
  • Participate in continuing education to remain current on emerging technologies.

Qualifications:
  • 2+ years of Help Desk, Desktop Support, or IT Support experience preferred.
  • Experience supporting Windows operating systems.
  • Experience with Microsoft 365.
  • Familiarity with Active Directory.
  • Experience using Help Desk or ticketing software.
  • Knowledge of printer support and hardware troubleshooting.
  • Exposure to networking, VPNs, or Wi-Fi is beneficial.
  • Linux, WSUS, PowerShell, or security experience is a plus.
  • Strong customer service and communication skills.
  • Excellent organizational and prioritization abilities.
  • Comfortable working onsite in a collaborative office environment.
  • Technical certifications or related degree preferred but not required.


Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

Ready to find a good job? Create your profile today at Jobot.com 🤖

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com

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