IT Support Specialist

The IT Support Specialist, under the direction of the IT Department Head, provides support to staff on Windows laptops, desktops, and mobile devices. The IT Support Specialist is responsible for troubleshooting Information Technology related problems, determining the source, and advising on appropriate action.

GENERAL RESPONSIBILITIES:

• Serve as the first point of contact for Mackenzie staff seeking technical assistance over email, help desk portal, and occasional walk-ups
• Perform remote troubleshooting through diagnostic techniques and relevant questions
• Support Mackenzie staff with conference room set up and usage
• Walk internal requesters through the problem-solving process
• Help with employee cubicle moves
• Provide accurate information on IT products or services
• Record events and problems and their resolution in the helpdesk ticket system
• Identify and suggest possible improvements on procedures
• Collaborate with other IT staff on projects as needed
• Assist with managing the lifecycle of physical and virtual endpoints, including provisioning, imaging, software deployment, and decommissioning
• Assist with administering Mackenzie's mobile device management solution to ensure the security and proper configuration of laptops, smartphones, and tablets

APTITUDE REQUIREMENTS:

• Willingness to learn
• Good communication skills
• Compassion for our requesters
• Ability to follow and improve standards
• Ability to think quickly

KNOWLEDGE, SKILLS, ABILITIES:

• Experience with Microsoft Office365 applications and Windows 11 is required
• Experience with computer hardware is required
• Experience with any help desk ticketing system is preferred but not required
• Experience with Microsoft Intune (or another MDM solution) and Azure EntraID is preferred but not required
• Experience with computer networking is preferred but not required

PREFERRED QUALIFICATIONS - EDUCATION or EXPERIENCE:

Two years of experience in computer support services of a technical nature in a corporate environment

OR

Equivalent education/experience.

GROWTH POTENTIAL:

We understand this is an entry-level job and are happy to grow your IT skills - you do have to be a quick and eager learner. Our business encompasses just about every type of IT support issue - from databases, networking, cyber security, Azure Cloud infrastructure to datacenter clustering so you'll have plenty of opportunities to increase your knowledge and fast track your IT career potential at Mackenzie.

Salary Range: $26 to $29/hour

At Mackenzie, we work a hybrid office schedule; all staff work in-office Tuesday, Wednesday, and Thursday, with an option to work from home on Mondays and Fridays.

We are an Equal Opportunity Employer.

Benefits:

At Mackenzie, we invest in the well-being of our employees, both in and outside the workplace. Over the course of 60+ years in business, Mackenzie has created a vibrant employee culture.

By providing support for young families, and a transition plan for those nearing retirement, we nurture professional development through every stage of a long career.

We foster an active culture, engaging in our community and taking advantage of local sports, recreational, and cultural events.

Mackenzie offers:

• Health, Vision, Dental Insurance Coverage

• Cigna Traditional PPO

• Cigna High Deductible Health Plan

• Flexible Spending Account

• Health

• Dependent Care

• Paid Time Off

• Typical Paid Holidays

• Two Floater Holidays

• 18 days of Paid Time Off earned per year

• Paid Volunteer Time

• Paid Parental Leave

• Paid Bereavement Leave

• Transportation Benefits Options

• Company-Funded Profit-Sharing Plan/Employee 401k

• Bonus Programs

• Disability and Life Insurance

• Supplemental Insurance Options through Mutual of Omaha