About the RoleWe're looking for an Information Technology Support Specialist to join our rapidly growing team! As our IT Support Specialist, you'll deliver world‑class technology support to everyone at Figure with a focus on exceptional service. You will provide technical support in person, over the phone, Slack, and email for computer software, hardware, and network issues in order to maintain efficient business operations.What You'll DoPerform research and troubleshoot issues related to software, end‑user computers (both Windows and MacOS based), as well as cloud‑hosted services and systemsComplete set‑ups for new hires and desk movesTraining staff on new technology and assisting with deploymentSolicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfactionSupport in‑office and remote users with a variety of technology and software solutionsWhat We Look For3+ years of technical support experienceAbility to work in office 3 days a week, on a rotating nights and weekends scheduleExperience troubleshooting common Microsoft and Apple platform softwareStrong problem solver who takes ownership over resolutionAbility to prioritize work with minimal supervisionFriendly, concise, and professional communicationAbility to thrive in a fast‑paced startup environmentFlexible schedule (possible evenings, weekends, on‑call, or overtime)This role is NOT remoteSalaryBase Compensation Range: $21.15/hr-$26.44/hr25% annual bonus target, paid quarterlyCompany equity in the form of RSUsBenefitsComprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees and their dependents on select plansCompany HSA, FSA, Dependent Care FSA, 401(k), and commuter benefitsEmployer‑paid life and disability insurance11 observed holidays and PTO planUp to 12 weeks of paid family leaveContinuing education reimbursementDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.#J-18808-Ljbffr