Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Enterprise Applications, Follow Through, Help Desk, Identify Issues, Online Chat, Problem Solving Skills, Team Player, Technical Support, Telephone Skills
LOCATION
Riverton, UT
POSTED
30+ days ago
Job Title:IT Support Specialist Location:South Jordan, UT Job Duration:12 months Pay Rate:$21/hr W2
Responsibilities: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict • Responsible for high-quality end-user technical support, related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding application software products and/or infrastructure components in a fast-paced 7x24x365 environment. • Under general oversight, provides after-hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus, and a positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat, and/or in-person
Qualifications:
• Excellent customer service skills required • Excellent communication skills required • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment • Preferred work experience in technical support role but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly