IT Support Specialist

Are you a motivated, smart, hard-working individual looking for a non-traditional help desk position? Do you enjoy working with people and technologies to achieve business goals? Are you customer service-minded? Do you act with integrity and hold yourself to the highest standards? If the answer is “Yes!” then we have an exciting opportunity for you. We are ARCO, a Family of Construction Companies.

The position is responsible for maintaining reliable connectivity, supporting end-user technology, coordinating with internal IT teams and external service providers, and quickly resolving issues that could impact business continuity. 

We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.

• Industry-leading performance-based bonus program
• Employee Stock Ownership Plan (ESOP)
• Traditional and Roth 401k
• Tuition reimbursement for associates
• Scholarship for associates’ children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 12-week maternity leave

At ARCO, our first core value is to treat people fairly and do the right thing. We are committed to building and sustaining a culture that supports diversity and inclusion. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

From recruiting, training, and hiring practices to selecting our subcontractors, we understand that diversity of all those involved in the construction process enhances our ability to deliver the best solutions to our customers. We hire the best and the brightest from across the country – constructing a team of experts in architecture, design, engineering, project management, and business services. 

• Hardware deployments and replacements, including workstations, laptops, and mobile devices
• Hardware support (Windows 10, HP, Lenovo, Microsoft, A/V systems, and iOS and Android mobile devices, printers, copiers) including essential modifications and repairs
• Application installation and support (Outlook, Office Suite, Exchange Active Sync for both iOS and Android, VPN, and other applications)
• Basic LAN, WAN, and Wi-Fi support and troubleshooting
• Office 365 support and administration
• New computer/user set up in an active directory/Exchange environment.
• Interfacing between end-users and various other technology professionals
• Assist in researching and recommending new hardware and software
• Support the delivery of an Enterprise-wide implementation of Procore
• Partner with other Technology teams in the identification, development, and delivery of solutions and products supporting Construction Operations and integration with other enterprise applications
• Use an entrepreneurial approach to problem-solving with a sense of urgency while ensuring a disciplined/structured approach.

• Bachelor’s in related field or equivalent experience, with 2-4 years related experience preferred
• Ability to communicate clearly and professionally, both verbally and in writing
• Pleasant, patient, and friendly attitude
• Strong decision making and analytical abilities
• Detail-oriented and organized
• Excellent time management and multi-tasking skills in a fast-paced environment
• Ability to work well within a team
• Self-starter; flexible to take on new initiatives

EOE, including disability/vets