DescriptionIn this role, you'll provide hands‑on technical support that keeps campus systems running and students, faculty, and staff connected.This role exists to deliver reliable IT support by troubleshooting issues, maintaining systems, and ensuring a seamless user experience.What You'll Do:Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolvedEnsure productivity metrics are achieved and standardized processes are followedEnsure professional and courteous communication is maintained in all interactions, including face‑to‑face, over the phone, via email, and chat correspondenceAdhere to and enforce company and client information security policiesReduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administerProvide technical support across Windows, Mac, software, networking, and AV environmentsOwn and resolve support requests end‑to‑end, ensuring timely and complete resolutionProficient in using ITSM ticketing systemsDeliver professional, timely communication across all channelsMeet performance metrics and follow standardized processesSupport user accounts in Active Directory and Microsoft 365Troubleshoot networking and telecom issues with support from network teamsManage IT assets, including inventory, deployment, and decommissioningSet up and support AV for meetings and eventsContribute to documentation, SOPs, and knowledge base updatesProvide escalated and after‑hours support as neededPartner with cross‑functional IT teams to support broader needsAdhere to information security policies and protect company dataWhat You'll Bring:Minimum 2 years' experience supporting Windows and Mac operating systems in a corporate environmentKnowledge of Windows desktop operating systems and office applicationsExperience with Active Directory, Google Workspace, and Office 365 administrationAbility to provide after‑hours support when neededStrong communication, organization, and problem‑solving skillsAbility to work independently and within a team environmentRequirementsPreferred Skills:Experience supporting Google Workspace, AV, Networking, and Application platformsAdditional experience with Active Directory and Microsoft 365, including InTuneEducation & Certifications:Two‑year degree or higher is preferred or equivalent work experienceTechnical certificates desiredITIL KnowledgeOn‑CampusCollegis employs team members in a variety of locations across the country, with certain roles requiring a consistent onsite presence. This position is fully on campus at St. Catherine University in St. Paul, MN, with employees expected to work onsite full time to support in‑person collaboration, student engagement, and day‑to‑day operations.Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.#J-18808-Ljbffr