Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva and São Paulo.The RoleWe are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast‑paced office environment, and is always looking for the optimal solution when solving IT issues.What You'll DoProvide in‑person IT support to employees in the office, ensuring smooth day‑to‑day technology operations for employees and IT infrastructureServe as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environmentsLead new hire technology onboarding, including running orientation sessions and proactively resolving setup issuesDevelop and maintain clear, user‑friendly knowledge base documentation and internal guides to promote self‑service and reduce support volumeAdminister and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usagePartner closely with the global IT teammates to align on process, tools, and support models across offices, with considerations for varying regional needsSupport and help coordinate AV systems and live events, including conference rooms, hybrid meetings, and company‑wide town hallsContribute to IT asset lifecycle management, including procurement, tracking, and decommissioning using asset management toolsWho You AreYou bring 2–4 years of experience supporting users in a Mac‑centric corporate environment, with a working knowledge of Windows systemsYou're confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challengesYou have hands‑on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta, and are comfortable navigating cloud‑based admin toolsYou understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issuesYou have experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendeesYou're organized and proactive in managing IT inventory and assets, and comfortable using assets tracking toolsYou demonstrate strong communication, documentation, and collaborating skills, with the ability to support and influence users and teammates alikeYou take initiative, bring a problem‑solving mindset, and pay close attention to the details that keep day‑to‑day operations running smoothlyEqual Opportunity EmploymentAddepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.Disability AccommodationWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#J-18808-Ljbffr